Chatbots try to become more and more advanced in their ability to mimic human-like interactions during conversations with customers. Projects like Arvato CRM Solutions' ‘Reference model Customer Dialogue’ are helping chatbots to become more human in their ability to understand us humans. The study analyses hundreds of real life service conversations to determine their structure and identify the use of nuance and changes in tone, before converting this into empirically-based insights chatbots can use. In this workshop, we’ll look at the approach and findings of this important study and its implications for the evolution of chatbots and usage of A.I. in customer service
23-10-2018 15:00 - 16:00Hosted by: Jens Ostermann-Heimig
Messages will be visible for table members and will NOT be shared on Facebook.