Booking.com currently handles 1.4 million bookings every 24 hours with 25 million bookable rooms. At this scale, how do we make sure we provide our customers with fast and efficient answers to their questions?
In this session Phil and his team will share how Booking.com developed their virtual assistant that combines artificial intelligence with human support from customer service agents and accommodation partners.
They will talk in detail about how they started building the Booking Assistant at a time when no one understood conversational interfaces; how their perception of agile team delivery changed and the best ways to get design and machine learning work closely together to solve fundamental customer problems.
23-10-2018 12:00 - 13:00Hosted by: Phil Parsons
Messages will be visible for table members and will NOT be shared on Facebook.