Conversational AI Products - “Designing for Conversational Design” –
- Defining the user experience for creators of bot interactions (“Conversational Designers”) –
o 4 phases of Conversational Design – How do chatbot platforms enable these?
o What should Conversational Designers be able to build, test, experiment with, optimize? What does it mean for “end user” of chatbots/virtual assistants?
o Critical components of bot-building platforms – and how to gather input from Conversational Design on desired/required components
Carolyn Duncan is passionate about Conversational AI and is currently the Senior AI Product Manager within Wells Fargo Bank’s Innovation Group, guiding the product strategy and implementation of chatbot/virtual assistant (CVA) solutions for customers and team members, while leading a team of product managers and content specialists. Carolyn joined Wells Fargo in early 2018, after having led go-to-market and product strategy for IBM Watson Virtual Agent (within Watson Conversation Services solution portfolio). She is an experienced tech strategy consultant and customer value leader across industries and many leading firms including IBM, PwC, Cisco and Ariba (now SAP Ariba) and has held long-term roles in the US, UK, Australia and Mexico – and now resides near New York City. Carolyn has an MBA from Carnegie-Mellon University and a Bachelor’s Degree from Duquesne University.
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Note: I consumed all 1:1 networking sessions (1-5pm) but I am available too during the full workshop day and the remaining hours of exhitibion-main day (24th). Stand S10
2nd time entrepreneur (1st time at Solaiemes creating a RCS API gateway to create chatbots for telco messaging in 2010). Now with a multi-vertica new product to improve chatbots by any vendor and get customer-centric mindset insights to add empathy and personalization to digital channels.
www.anbotux.ai
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https://www.linkedin.com/in/juanmateu/
Do not hesitate dropping a few lines :-)
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Meet Chatbot Developers and other interesting contacts in Messenger Marketing
Nothing is as natural as communication between people. But with the rise of chatbots and virtual assistants, we are also increasingly talking to computers in natural language.
People can handle synonyms or references flawlessly, which is still difficult for computers. We believe that real added value only comes about when people and machines work together.
Conversationals does just that. We make existing technology smarter and ensure adoption of conversational user interface within your company.
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