07. Excellent customer service by combining the best of AI-driven technology and human experts
How can you make sure conversational agents/chatbots work greatly together with human experts? Improve your customer service by combining the best of AI-driven technology and human insight to ensure happy customers!
My 25 years of passion for improving Customer Service to WoW customers, define my experience. Adopting and implementing new technologies i.e. AI and Chatbots is crucial to keep delighting customers and to create day to day impact.
Leonid Mishkind
Country
Company
Vodafone Group Services GmbH
Job title
Technical Product Owner - Chatbots
Interests
About me
Frédéric LANDRON
Country
Company
Orange S.A.
Job title
Digital Project Manager
Interests
About me
Stephan Schuessler
Country
Company
Deloitte Consulting GmbH
Job title
Senior Manager
Interests
About me
Dennis Scheuer
Country
Company
IBM
Job title
IBM Watson AI Specialist
Interests
About me
Christopher d’Arcy
Country
Company
innogy SE
Job title
Employee
Interests
About me
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