Is a good experience good enough? In today’s day and age, brands and businesses phase serious pressure to deliver the best possible customer experience - anytime and across any channel their customers engage on. Let's have a sneak peak and see how AI can help us deliver that moment of WOW in CX.
Arun Mani is the Managing Director at Freshworks and responsible for driving the company's business expansion in the European markets. Prior to moving to Berlin for Freshworks, Arun spent over 20 years in various leadership roles, such as C-level strategy adviser at both McKinsey and Accenture, and as an engineer at Intel and TCS. Arun has a track record of building strong teams, delivering value for clients and exceeding targets. In addition to solution based selling, he brings hands-on experience in various other aspects of business-building including strategy development, business operations, product development and customer support.
Doosik Lee
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IMCLOUD Korea
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CEO
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Jakub Dubrovský
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Česká spořitelna, a.s.
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Chatbot designer
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Sungjoo Kim
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IMCLOUD Korea
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AI Technical Manager
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Heejun Kim
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IMCLOUD Korea
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AI Director
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Kinza Ashraf
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ANSA
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Florian Gorqaj
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ANSA
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Jimmy Le
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Geomant
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Product Owner
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Ben Winton
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Admiral Group
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Multichannel Delivery Executive
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Michael Scheuermann
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chatbotdialog.com
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Conversation Designer
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Meet Chatbot Developers and other interesting contacts in Messenger Marketing
I am a UX consultant who has been working on start-up to enterprise chatbot projects since 2016.
Kye Heung Kim
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IMCLOUD Korea
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COO
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Henry Soh
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NCS Pte Ltd
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Lead Consultant
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Kaustubh Deshpande
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LINE CORPORATION
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Technical Consultant
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Carolyn Duncan
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Wells Fargo Bank NA
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Senior AI Product Manager
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Carolyn Duncan is passionate about Conversational AI and is currently the Senior AI Product Manager within Wells Fargo Bank’s Innovation Group, guiding the product strategy and implementation of chatbot/virtual assistant (CVA) solutions for customers and team members, while leading a team of product managers and content specialists. Carolyn joined Wells Fargo in early 2018, after having led go-to-market and product strategy for IBM Watson Virtual Agent (within Watson Conversation Services solution portfolio). She is an experienced tech strategy consultant and customer value leader across industries and many leading firms including IBM, PwC, Cisco and Ariba (now SAP Ariba) and has held long-term roles in the US, UK, Australia and Mexico – and now resides near New York City. Carolyn has an MBA from Carnegie-Mellon University and a Bachelor’s Degree from Duquesne University.
Antonia Karamatskou
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PricewaterhouseCoopers GmbH WPG
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Senior Consultant
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AI, machine and deep learning, nlu/nlg
About me
Physicist with many interests and programming skills. My current favs are DL and CNNs in particular.
Martin Horvath
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PRIMEBIRD
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IT Consultant
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Industry 4.0, Spatial data, Business intelligence, SAP
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I'm building strategic advantage through digitization and the application of state of the art technologies!
Tommy Arnesen
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ProffCom AS
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Marketing Consultant
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Thomas Dufermont
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Do You Dream Up
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CMO
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AI, NLP, Software
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I joined Do You Dream Up in 2018 as Marketing Manager, helping to define company’s future strategy and direction. Previously, I had worked at Bouygues Telecom, I was responsible for services marketing such as Spotify. I graduated from Ecole Centrale de Lille.
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ProffCom AS
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Pedro Andrade
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WIT SOFTWARE SA
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HEAD OF NEW PRODUCT DEVELOPMENT
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Michael Brunner
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AXA Switzerland
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Solution Architect
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GVC Group
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Manager Projects
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Birgit Stolle
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SAP SE
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Senior Project Manager
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Katarzyna Ostrowska
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Gazeta Wyborcza
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Social Media Manager
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Niklas Wallin
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Levi, Ray and Shoup Inc
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Senior Manager, Development
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Pedro Silva
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WIT Software SA
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Pre Sales Engineer
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Nebojsa Bjelotomic
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Saga
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CEO
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I graduated from Boston University with engineering degree (biomedical). In the past, I worked for IBM and Fujitsu-Siemens. I started with engineering and sales positions and moved onto various management roles including regional positions. In the past couple of years I lead Saga's management and helped the company focus on new technologies and products. Chatbots and AI are prominent in that effort and he is proud to say Saga has great technology solutions in production.
Petr Pluháček
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Česká spořitelna
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Digital Marketing
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Cassio Bobsin
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Zenvia
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CEO
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I'm CEO and founder at Zenvia, leading Messaging and Chatbot platform in Brazil.
Valérie MAFFIOLO
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Do You Dream Up
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Chief Experience Officer
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Sonja Stange
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Materna GmbH
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Business Development Manager
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Péter Hóbor
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Geomant
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CTO
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Petar Ivanov
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Novosi
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VP Engineering
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James Cockbill
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[24]7.ai
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Solution Architect
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Deloitte
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Partner
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JING YANG
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重庆小雨点小额贷款有限公司
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manager
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Marc Halgreen
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Deloitte Consulting
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Senior Consultant
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Dennis Boesser
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Yellowtail
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Consultant
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Innovation and consumer behaviour
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Product designer with a great passion for consumer behaviour and technology. Exploring the opportunities of Chatbots in Finance.
Gian Casarola
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Liveperson
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Strategic Partner Manager SEMEA
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Miriam Schröder
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Fiebig GmbH
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Consultant
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Matthias Götz
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Conrad Electronic SE
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Leitung Customer Care
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Janina Reimers
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Jimdo GmbH
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Customer Support
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Nick Aanraad
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a.s.r.
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Lead Marketing and Digital
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Tim Peters
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Jimdo GmbH
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Customer Support
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Reading, Writing
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I've worked for website builder Jimdo for over 5 years now, helping users move forward with their websites.
Chris De Rouck
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Company
Bothrs
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Full-Stack Developer
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Drones, Chatbots, User Experience, Software development, Innovative solutions
About me
If you want to get in touch, please find me on LinkedIn: https://www.linkedin.com/in/derouck/
Thomas Neumann
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Company
Vodafone Group Technology
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Principal Manager Digital Services
Interests
Chatbot, NLP, AI, Machine Learning, Deep Learning
About me
Using Chatbots to create awesome interactions with our Customers and enabling them to solve their queries simple and efficient on their preferred channels
Leonid Mishkind
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Company
Vodafone Group Services GmbH
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Technical Product Owner - Chatbots
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Arpad Vasarhelyi
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DB Systel GmbH
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---
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Georgi Kremenliev
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Company
Novosi
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VP Engineering
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Tristan Groth
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Jimdo GmbH
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Customer Support
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Dirk Gepts
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Gfi N.V.
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Solution Architect
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Yuliya Chosik
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allmyhomes GmbH
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Head of Performance Marketing
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Jose Antonio Valero Martín
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Blue Indico Investments S.L.U.
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Técnico Sistemas
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Diego Alejandro Herrera Rodríguez
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Blue Indico Investments S.L.U.
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Tecnico sistemas
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Laura Díaz Sáez
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Blue Indico Investments S.L.U.
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Técnico Sistemas
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Janak Sarda
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Blue Logic Digital
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CEO
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Hege Grothaug
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Statens Vegvesen
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Overingeniør
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Martin Stelter
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Volkswagen Group
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UX Design Concepter
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CX of Mobility Services
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Working on mobility solutions for 2 years, lately with a focus on CX
Lasha Kakhidze
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Pulsar AI
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Developer
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Grigoli Babajanian
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Pulsar AI
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Developer
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Halvard Totland
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boost.ai
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Chief Experience Officer
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Tomasz Strumiński
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Bright IT
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Head of Development
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Joakim Stokke
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boost.ai
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Lead AI Trainer
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Remi Løvik
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boost.ai
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UX Designer
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Robbie de Coster
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Cognizant
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Head Conversational AI Europe
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Gabriel Zangerl
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TOWA Digitalagentur
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Developer
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Keren Dobkovsky Abrahami
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Jacada
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Product Manager
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Luis Guilherme
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WIT Software SA
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Head of Software Development
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Nurhan Chahrour
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innogy SE
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Student
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Marco Giovannardi
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i girasoli Sas
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Owner
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Entopic
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Webredacteur
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Luuk Spronck
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ABN AMRO
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Chatbot developer
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Alon Zilberman
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Huawei
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Chief Architect
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N26
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Data Scientist
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Martijn Krans
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Philips
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Principal Scientist
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David Wheatley
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Jimdo GmbH
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Customer Support
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Tore Borgen
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The Norwegian Public Roads Administration
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Advisor
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Therese Duedahl
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The Norwegian Public Roads Administration
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Information manager
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Iulia Feroli
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Mediaan/abs bv
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Data Scientist
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Alexa MacDonald
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SAP SE
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Data Driven Comms Lead
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Kamila Skoetsch
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HolidayPirates
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CRM Project Manager
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Harald Ulvestad
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HABENA
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Director
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Pavel Kats
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Company
Culture chatbot
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Founder
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About me
I am an entrepreneur in the domain of digital transformation of cultural heritage institutions: museums, libraries etc.
Culture Chatbot is one of our projects, in which we teach museums to talk.
Tobias Bilgeri
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Company
TOWA Digitalagentur
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Digital Marketing Consultant
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Roman Shlyapkin
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Company
ManGo!
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Owner
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Franca Waanders
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Company
Aegon
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Business Developer Digital
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Milen Janjic
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Saga
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Director of Own IP Software Products deaprtment
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Tomas Ignacio Moyano Iriberri
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Company
Hella GmbH & Co. KGaA
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Intrapreneur
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Birger De Rese
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Company
ENGIE
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Product owner
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Niklas Syyli
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IBM
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Consultant
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Jaakko Sävilammi
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OP Financial Group
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Epic owner
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Sergio Mejia
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Company
Everis
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Digital Experience Manager
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Marta Kedzierska
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Credit Suisse
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Product Manager / Assitant Vice President
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Gilles Bodart
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Capgemini
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Senior Java Consultant
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Tjong Choi
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Engie Electrabel
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Developer
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Denis Vigouroux
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Company
Sanofi
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IT specialist
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Andy Fregly
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Company
Verisign
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Principal
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Nathan Bajrach
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Company
VirtualSpirits
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CEO
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About me
I founded virtualspirits chatbot platform over 10 years ago. We have grown since to +12,000 customers and +50M conversations. I am interested in discussing challenges and keys to success with chatbot experts and enthusiasts.
Marino Sabijan
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Company
LUXHEAL
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Founder
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blockchain, health tourism, healthcare, personalized health programs
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I
Andreas Eigenmann
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Company
Helvetia Insurance
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Enterprise Architect
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Katarzyna Parzentna
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Company
Groupon
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Junior AI Business Analyst
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Tomasz Bińczyk
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Company
Groupon
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Junior Software Developer
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Jakub Barszczewski
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Groupon
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Junior AI Business Analyst
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Jakub Gizdoł
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Company
Groupon
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Junior AI Business Analyst
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Julien Weber
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Company
Helvetia Insurance
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ML Engineer & Software Developer
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Jeremy Kutner
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Company
Warner Music
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VP, Web Strategy
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About me
Jeremy manages of team of product and user experience advocates, focused on consumer-facing artist websites and other digital marketing solutions. As part of WMG's CRM group, he leads artist Messenger initiatives, with the goal of expanding our reach to fans for marketing.
Kay Hakakian
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Company
SISKO
Job title
Managing Director
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Hugues de Mazancourt
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Company
Yseop
Job title
VP Innovation
Interests
NLP, NLU
About me
VP Innovation at Yseop, with a strong background in software development and a long-term passion: Natural Language Processing. I have led the technical part of several NLP-oriented companies, managing entire product life-cycle and keeping strong connexion with research and innovation.
Andreas Stuber
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Company
Andreas Stuber Expertflow
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CEO
Interests
Link Bots and Callcenters
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Arkar WINN MINN HTWE
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Company
Singapore Management University
Job title
Manager
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Lorenzo Asuni
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Company
Enuan
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CMO
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Alexander Born
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Company
Deloitte
Job title
Manager
Interests
AI, Data Science, Drums, Guitar
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Luís Valencia
Country
Company
Anbotux
Job title
CTO
Interests
Looking for early adopter corporates, tech partners & investors
About me
Anbotux enables digital chnnels to offer a 'human touch and empathetic' chatbot interaction, pioneering a new AI application to produce insights about customer empathy patterns.
Lore Simons
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Company
Arinti
Job title
AI Engineer
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Hans-Peter Uebersax
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Company
PIDAS
Job title
Chief Digital Officer
Interests
Digitalisierung im Vertrieb und Kundenservice
About me
Ich engagiere mich als Chief Digital Officer und Mitglied der Geschäftsleitung der PIDAS für innovative Software-Lösungen zur Digitalisierung im Kundenservice. Den Schwerpunkt legt ich dabei auf Omnichanneling, Natural Language Processing und die Automatisierung mit künstlicher Intelligenz, um sowohl erhebliche Effizienzsteigerungen zu ermöglichen, als auch starke Kundenerlebnisse zu erzeugen.
Sumaira Ahmad
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Company
PIDAS
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Business Consultant
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Dimitrios Chantziaras
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Company
Arpeon Services LLC
Job title
Managing Director
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Mobile marketing expert
Andreas Konrads
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Company
Silbury
Job title
Chief Transformation Officer
Interests
#bots #digitaltransformation #football
About me
#building bot businesses
Kristian Mannik
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Company
CLX Communications
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CoFonder, Corp Dev
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Alexander Bruch
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Company
Fiebig GmbH
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CTO Authorized Officer
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Anass Tahiri
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Company
AI Coaching
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CTO
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Ronald Ashri
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Company
GreenShoot Labs
Job title
CTO
Interests
Applied AI and Conversational Interfaces, AI for Good, Bias in AI
About me
Co-founder of GreenShoot Labs, PhD in AI (Agent modelling and multi-agent systems, Semantic Web)
Philippe Coste
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Company
Accenture
Job title
Digital Marketing Consultant
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Kolja Eigl
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Company
Silbury
Job title
Chief Technology Officer
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Nicole Said
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Company
youwin.com
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Head of Customer Service
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Lisa Schulz
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Company
Talanx
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Best practice manager
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Andrey Maltsev
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Company
Raiffeisen Bank International AG
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Jun IT Consultant in Data Science
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Frédéric LANDRON
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Company
Orange S.A.
Job title
Digital Project Manager
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Chi Fung
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Company
AEGON
Job title
Product Owner
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Patrick Ratheiser
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Company
LEFTSHIFT ONE
Job title
CEO
Interests
AI, Convesational UI, AI Services, AI Applications
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Leonardo Cohen
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Company
EDITEK Inc.
Job title
Managing Director
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Fabian Kussmann
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Company
PD - Berater der öffentlichen Hand GmbH
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Werkstudent
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Michael Baba
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Company
Gain Capital Uk Ltd
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Product Manager
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Daan Vansimpsen
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Company
Bothrs
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Product Manager
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Mark Bosshard
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Company
Student
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Student
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Pieter Goderis
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Company
ING Group
Job title
Global CoE Lead Customer Dialogue Analytics
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Lennart Goschin
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Company
Deloitte Consulting GmbH
Job title
Senior Consultant
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Manan Sanghvi
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Company
CBRE GmbH
Job title
Consultant
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Andreas Mielemeier
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Company
Arvato Systems S4M / Bertelsmann
Job title
Solution Engineer
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Elena Manolova
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Company
Quandoo GmbH
Job title
Performance Marketing Manager
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Javier González
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Company
Bitext
Job title
Computational Linguist
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Mark Smit
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Company
European Bartender School
Job title
Head of Marketing
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Mirko Tschäni
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Company
Unblu inc
Job title
CTO
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Tim Gutsche
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Company
meetyoo conferencing GmbH
Job title
Digital Innovation Manager
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Ana Moreno
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Company
Bitext
Job title
Computational Linguist
Interests
AI, NLP, Marketing
About me
If you do not step forward, you will be always in the same place.
e so
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Company
Organization
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IT
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Marcel Vollweiler
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Company
CID GmbH
Job title
Solution Architect
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Rolf Neukom
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Company
Swisscom
Job title
Channel Experience Manager
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David Savoir
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Company
Touring Assurances / Touring Verzekeringen
Job title
Customer Journey Manager
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Leon Yeoh
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Company
Omni App Solutions
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Tech Developer
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Frank Hettmer
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Company
Deloitte
Job title
Cognitive Engagement
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Anais Vanobberghen
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Company
Touring Assurances / Touring Verzekeringen
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Data & Analytics Manager
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Nadia Rojas
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Company
BBVA Bancomer
Job title
Product Owner
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Bas Hiemstra
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Company
Arvato CRM Solutions GmbH
Job title
Consultant Kompetenzcenter Sprachtechnologie
Interests
voice bots, chatbots, conversational experience, natural language search, UX design for conversations
