Transaction by Conversation: How Chatbots Are Creating Real Customer Experience, host: Florian Naegele, 4th International Chatbot Summit - Berlin, October 23-24, 2018

Transaction by Conversation: How Chatbots Are Creating Real Customer Experience

Helvetia insurance has already developed several chatbot services. From the beginning, Helvetia was convinced that conversational AI will provide his biggest advantage, if customers could handle complete transactions with chatbots or virtual assistants.
Florian an his team have collected deep insights about the potentials and challenges in building transactional services.
Additionally he will talk about requirements to the technologies and Helvetia's approach to scale the conversational services.

23-10-2018 15:00 - 16:00

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Transaction by Conversation: How Chatbots Are Creating Real Customer Experience

Estrel Room III