Data, machine learning and advanced user interfaces such as voice and conversation are transforming the ease with which we communicate with customers but are we eroding their trust? How do brands and technology providers ensure we maintain trusted relationships with customers in the new Age of AI.
I founded virtualspirits chatbot platform over 10 years ago. We have grown since to +12,000 customers and +50M conversations. I am interested in discussing challenges and keys to success with chatbot experts and enthusiasts.
Physicist by education, but involved with AI and chatbots since the last millennium, while also being researcher at the Institute for Theoretical Neurophysics in Bremen. Having worked in leading positions in departments as varied as Knowledge Engineering, Project Management & Operations, Partner Management, Product Development and as CEO of chatbot-pioneer kiwilogic, he knows the world of virtual assistants from nearly every angle. At Creative Virtual (since 2013) he oversees as Chief Business Development Officer the expansion into new markets and connects partners, clients and product development to shape Creative Virtual’s Roadmap.
Nick Aanraad
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a.s.r.
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Lead Marketing and Digital
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Felix Poldermans
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Achmea
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Scrum Master
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