Why Consumers Hate Your Chatbot & What To Do About It, host: Dave Rennyson, 4th International Chatbot Summit - Berlin, October 23-24, 2018

Why Consumers Hate Your Chatbot & What To Do About It

As brands continue to focus on improving the customer experience, incorporating automation into customer interactions is becoming more and more important. From chatbots to virtual assistants, AI is on the forefront of transforming the customer experience. However, today’s reality is that most chatbots either disappoint or simply fail. Intelligent virtual assistants, on the other hand, provide a customer experience that is both personal and conversational, allowing your consumers to interact and get things done anytime, anywhere. Join us to learn how a combination of the latest AI technologies, coupled with human understanding, is being leveraged by leading global brands to transform the customer experience and in the process, materially reduce costs.

24-10-2018 12:00 - 12:15

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Why Consumers Hate Your Chatbot & What To Do About It

Mainstage Hall