For companies building a virtual agent for customer service, the critical question is: Which bot to build, and why? Today, most can’t answer it without a cumbersome, manual discovery process, largely based on anecdote and intuition, that uncovers only a percentage of opportunities for augmenting human agents with virtual ones that provide 24/7, non-queued service. In this session, learn how machine learning techniques can open that "black box" by unlocking insights about what those opportunities are.
24-10-2018 14:30 - 14:45Hosted by: Ofer Ronen
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