Enterprises are investing hugely in bots, but are they improving the customer experience? Is the investment paying off? While using Bot to deliver a superior experience, organizations need to sustain a symbiotic relationship between their newly launched Bots and battle-hardened human agents.
To succeed in this new paradigm of service a new joint man-machine engagement strategy should be embraced.
Join Amit Ben, the CTO of nanorep and LogMeIn CES product line, as he goes revisits and challenges our assumptions on automated and AI driven services and paints the roadmap ahead.
24-10-2018 10:10 - 10:25Hosted by: Amit Ben
Messages will be visible for table members and will NOT be shared on Facebook.