Best Practices for building Secure, Intelligent Conversational Chatbots
In order to be truly useful, chatbots must be available in as many places as possible within a customer’s workflow — this allows a chatbot to provide customers with contextual help throughout the process. This talk will clarify the best practices to make your conversational application a critic component of strategy for customer service, retention and upsale.
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- Innovative conception, materialization and heuristic testing of paradigms of voice interactions for digital assistants, voice enabled devices and robots.
- Iterative development of dialog flows: creation of storyboards and mockups; experimental design of qualitative and quantitative usability tests; synthetic representation in results of users' impressions, system capabilities, and data-driven analytics.
- Optimization of NLG/NLP/NLU/ASR/NLSG solutions for leveraging machine learning and big data in design.
- Creative scripting of intuitive, accessible and easy-to-use human-machine dialogs, voice personae and wireframes where functional, contextual and emotional parameters are implemented.
- Creation of conversational context awareness in the interactive behavior of the machine.
- Multi-modal integration in speech architectures of text, image, graphics, augmented reality and non-verbal interactive channels (proxemic and haptic elements).
- Creation of multilingual conversational architectures (English,
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Meet Chatbot Developers and other interesting contacts in Messenger Marketing
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Language processing enthusiast. First worked for academic projects related to processing of Polish, then moved on to the industry, now dealing with clinical NLP and designing prediagnostic chatbots at Infermedica (Symptomate bot),
Software Engineer at Sixt. Developing Messenger Chatbot, Alexa and Google Assistant
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Background:Strategy Execution, Digitalisation CoE in a larg bank in the nordics. My team is an internal consultancy unit with a crossfunctional focus. Large experience within Robotics and Business Process Management CoE. Within chatbots my expereince are in the strategic area, hence Im searching for practical learnings - do's and dont's from pilot to scale.
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PIDAS
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Fitstarter
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AXA
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LEFTSHIFT ONE
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STARTUP LANDSCHAFT
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Nudge Marketing
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Raiffeisen Bank International AG
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Kandoor.nl
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Orange S.A.
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ARNO GmbH
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Alpaca.casa
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Puzzel AS
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Gain Capital Uk Ltd
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Saga
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Neon Gold Innovations GmbH
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MEDIASAPIENS
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Neon Gold Innovations GmbH
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knowhere GmbH
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Mesaic Technology GmbH
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Open Reply
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KRUK S.A.
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AXA Konzern AG
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Quandoo GmbH
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1982
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Berlin Partner
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Arvato Systems S4M / Bertelsmann
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Allianz Technology SE
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Unblu inc
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Bitext
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RWTH Aachen
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Techniker Krankenkasse
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Hype
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Audi Interaction GmbH
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Dr. August Oetker Nahrungsmittel KG
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Zalando SE - BTD
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Bitext
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If you do not step forward, you will be always in the same place.
Alexander Iveson
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Cobble Studio
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Director
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Sopra Steria SE
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Inbenta
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Just AI
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VP, International Development
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DE360
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Digital Consultant
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Branding, Chatbots, High-Ticket Breakthrough
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Using bots to pre-qualify and improve leads within digital marketing and sales funnel.
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Deloitte
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Cognitive Engagement
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Air france
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Chatbot business owner
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重庆小雨点小额贷款有限公司
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CLX Communications
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Luxoft
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IBM
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thyssenkrupp Steel Europe
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smart steel pioneer
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Tim Walter
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Triplesense Reply
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YouNick Mint Sp. z o.o.
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COO
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preseed & seed startup investment; technology partnership ; business partnership
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Freshworks
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Neela Rashid
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Süwag
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PM Chatbots
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Katarzyna Kurzynska-Madej
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Upside
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Senior Software Lead
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Voice technologies, AI, Conversational Design
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A software engineer currently working with voice technologies.
Neil Matheson
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Botstar PTE Ltd
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Angel Mario Castro Martinez
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Deutsche Telekom AG
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Senior SDE
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MetaDesign
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Executive Director Brand Innovation
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Pavel Fremunt
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Individual enterpreneur
Job title
Product Manager
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Ela Elsholz
Country
Company
Individual
Job title
Freelancer
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Filippos Petridis
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Company
MetaDesign
Job title
UX Strategy
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Angela Hu
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Company
N/A
Job title
Individual
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Don Ludwig
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Company
German Autolabs
Job title
UI/UX-Designer
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Obaid Ahmed
Country
Company
Botmock
Job title
Founder
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Tyler Marangi
Country
Company
Market Logic Software AG
Job title
Data Science
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Andriy Martyniv
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Company
jobpal
Job title
CTO
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