Best Practices for building Secure, Intelligent Conversational Chatbots
In order to be truly useful, chatbots must be available in as many places as possible within a customer’s workflow — this allows a chatbot to provide customers with contextual help throughout the process. This talk will clarify the best practices to make your conversational application a critic component of strategy for customer service, retention and upsale.
Running, fitness, behavioural psychology, economics, history
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Tommy Arnesen
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ProffCom AS
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Marketing Consultant
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Sam Durell
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Admiral Group
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Raiffeisen Software
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Evonik Industries AG
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Cyril Catel
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iAdvize GmbH
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Conversational Marketing, Customer Experience
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Meet me at Chatbot Summit and book a meeting here.: https://bit.ly/2uXCfiD
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iAdvize
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GVC Group
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ProffCom AS
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MediaSupervision Software Consulting GmbH
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MessengerPeople
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Chatbot Expert
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SAP SE
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Senior Project Manager
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Socrates AI
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AI Lead
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ANSA
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ANSA
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Sensity SARL
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Aslı Bostanoglu
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Sensity SARL
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Levi, Ray and Shoup Inc
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Senior Manager, Development
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GVC Group
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Elena Felsing
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e.kundenservice Netz GmbH
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Spezialist Chatbot
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Madhulika Mazumdar
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Recommender Labs Pvt Ltd
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Chief Game Scientist
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Cassio Bobsin
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Zenvia
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CEO
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I'm CEO and founder at Zenvia, leading Messaging and Chatbot platform in Brazil.
Valérie MAFFIOLO
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Do You Dream Up
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Chief Experience Officer
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Wietse Smits
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CRM Partners
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Practice Manager Online Engagement
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Customer engagement, streetart, service experience, boardsports
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Marianne Macgregor
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SAP SE
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User Assistance Development Architect
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Cyberpsychology, User Experience, Conversational AI
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Project lead at SAP
Claudia De Santis
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Paddy Power Betfair
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Customer Experience Manager
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Dynamic and passionate customer experience professional with more than 5 years of experience currently working on the lunch of a Customer Service Virtual Assistant for PPB
Pavel Karady
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Wipro
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Analytics Application Manager
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Dejan Mitic
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Swisscom (Schweiz) AG
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Product Manager
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Olav Schürmann
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netzpluslogik
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Web Developer
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Lorenzo Longiave
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Everywhere
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JAVIER HUETE GARCIA
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BBVA
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Product Owner
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Dr. Carmen Martínez
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Computer Futures
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Conversational UX Designer
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- Innovative conception, materialization and heuristic testing of paradigms of voice interactions for digital assistants, voice enabled devices and robots.
- Iterative development of dialog flows: creation of storyboards and mockups; experimental design of qualitative and quantitative usability tests; synthetic representation in results of users' impressions, system capabilities, and data-driven analytics.
- Optimization of NLG/NLP/NLU/ASR/NLSG solutions for leveraging machine learning and big data in design.
- Creative scripting of intuitive, accessible and easy-to-use human-machine dialogs, voice personae and wireframes where functional, contextual and emotional parameters are implemented.
- Creation of conversational context awareness in the interactive behavior of the machine.
- Multi-modal integration in speech architectures of text, image, graphics, augmented reality and non-verbal interactive channels (proxemic and haptic elements).
- Creation of multilingual conversational architectures (English,
Michael Scheuermann
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Company
chatbotdialog.com
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Conversation Designer
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Meet Chatbot Developers and other interesting contacts in Messenger Marketing
NLP, computational linguistics, medical domain, ML, logic and reasoning
About me
Language processing enthusiast. First worked for academic projects related to processing of Polish, then moved on to the industry, now dealing with clinical NLP and designing prediagnostic chatbots at Infermedica (Symptomate bot),
Software Engineer at Sixt. Developing Messenger Chatbot, Alexa and Google Assistant
Giorgio Baldelli
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Formlabs GmbH
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CX Developer & Analyst
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Harald Evers
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SAP SE
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Chief Development Architect
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UI & Conversational UI, Enterprise level chatbots, Security, Development efficiency
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Altangerel Chagnaa
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National University of Mongolia
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Associate Professor
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Richard Visser
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Kandoor.nl
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Analist
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Sandrine d'Oreye de Lantremange
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CGI
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Consultant
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Robbie de Coster
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Cognizant
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Head Conversational AI Europe
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Gabriel Horvat
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Humboldt University Berlin
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Computer Science student
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Klemens Zleptnig
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Toni.ai GmbH
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CTO
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Redefining Fan Engagement
Luís Valencia
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Anbotux
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CTO
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Looking for early adopter corporates, tech partners & investors
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Anbotux enables digital chnnels to offer a 'human touch and empathetic' chatbot interaction, pioneering a new AI application to produce insights about customer empathy patterns.
Gabriel Zangerl
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TOWA Digitalagentur
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Developer
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Daine Mamacos
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Amazon Web Services
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Senior Software Engineer
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Marco Giovannardi
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i girasoli Sas
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mBank SA
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customer intelligence specialist
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Huawei
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Chief Architect
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Techflow.ai
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Self-Employed
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City of Oslo, Agency for Improvement and Development
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Project Manager
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Kit Kuksenok
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jobpal
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Senior R&D Engineer
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Ofer Ben Yacov
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Huawei
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Senior software developer
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ML, Chatbots
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Hege Grothaug
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Statens Vegvesen
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Overingeniør
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Claudia Galetzka
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Virtual Way
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Consultant
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The Norwegian Public Roads Administration
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Puzzel AS
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Vice President Innovation
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Robert Bosch GmbH
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Manager Text Mining Solutions
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innogy SE
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Student
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Michael Schmidt
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Govii UG
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Consulting
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Romain Ducarrouge
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Looker
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Lead Analyst
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Providing support for our clients
Mario Cocozza
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Puzzel AS
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Innovation Manager
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Vicki Markensten
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Danske Bank
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Project Manager
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Best principles and leranings within banking: From pilot to scaling
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Background:Strategy Execution, Digitalisation CoE in a larg bank in the nordics. My team is an internal consultancy unit with a crossfunctional focus. Large experience within Robotics and Business Process Management CoE. Within chatbots my expereince are in the strategic area, hence Im searching for practical learnings - do's and dont's from pilot to scale.
Teddy Huber
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AdNovum Informatik AG
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Professional User Experience Designer
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Rafael de Paula Souza
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Ubots
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Co-Founder
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Co Founder @ Ubots (Brazilian Startup)
Michael Münzer
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eGym
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Software Developer
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Milen Janjic
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Saga
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Director of Own IP Software Products deaprtment
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Konstantin Herr
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PD - Berater der öffentlichen Hand GmbH
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Senior Consultant
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Heejun Kim
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IMCLOUD Korea
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AI Director
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Hanne Maretti
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VELUX
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Digita Business Development Manager
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Palle Klante
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Palle Klante
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CEO
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WhatsApp, Lead Qualification, Lead Management,
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TOWA Digitalagentur
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Digital Marketing Consultant
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Roman Shlyapkin
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ManGo!
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Daniel Huber
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Ondewo GmbH
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Daniel N. Huber, BSc
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eFinance Reply
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Associate Partner
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Pedro Silva
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WIT Software SA
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Pre Sales Engineer
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Swisscom
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Channel Experience Manager
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WIT Software SA
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Head of Software Development
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OP Financial Group
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Epic owner
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IBM
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Consultant
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Facebook
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Messaging Partnerships Lead, EMEA
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Credit Suisse
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Product Manager / Assitant Vice President
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novomind AG
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IT Application Manager
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Capgemini
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HERE
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Sr UX Designer
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Sanofi
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IT specialist
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Nathan Bajrach
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VirtualSpirits
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CEO
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I founded virtualspirits chatbot platform over 10 years ago. We have grown since to +12,000 customers and +50M conversations. I am interested in discussing challenges and keys to success with chatbot experts and enthusiasts.
Andy Fregly
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Verisign
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Principal
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Paulina Jacob
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Hays Professional Solutions GmbH
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Online Communicator
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Maura Widjaja
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AR artist & UI/UX Designer
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Nazar Grycshuk
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Sigma software
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NLP Engineer
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Helvetia Insurance
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Enterprise Architect
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Sander Adams
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Liberty Global
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CEX Strategy Transformation Digital
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Jakub Barszczewski
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Groupon
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Junior AI Business Analyst
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Dennis Boesser
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Yellowtail
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Consultant
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Innovation and consumer behaviour
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Product designer with a great passion for consumer behaviour and technology. Exploring the opportunities of Chatbots in Finance.
Physicist by education, but involved with AI and chatbots since the last millennium, while also being researcher at the Institute for Theoretical Neurophysics in Bremen. Having worked in leading positions in departments as varied as Knowledge Engineering, Project Management & Operations, Partner Management, Product Development and as CEO of chatbot-pioneer kiwilogic, he knows the world of virtual assistants from nearly every angle. At Creative Virtual (since 2013) he oversees as Chief Business Development Officer the expansion into new markets and connects partners, clients and product development to shape Creative Virtual’s Roadmap.
Lasse Madsen
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European Bartender School International Ltd
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Board member
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Marcel Mumoth
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Techniker Krankenkasse
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Product Owner
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E.ON
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Product Owner
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Eike Lüders
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Quanto AG
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Unit Head of Digital Lab
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Alexander Born
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Deloitte
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Manager
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AI, Data Science, Drums, Guitar
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Thomas Dufermont
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Company
Do You Dream Up
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CMO
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AI, NLP, Software
About me
I joined Do You Dream Up in 2018 as Marketing Manager, helping to define company’s future strategy and direction. Previously, I had worked at Bouygues Telecom, I was responsible for services marketing such as Spotify. I graduated from Ecole Centrale de Lille.
Chiara Galmozzi
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eFinance Reply
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Team Leader
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Hans-Peter Uebersax
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Company
PIDAS
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Chief Digital Officer
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Digitalisierung im Vertrieb und Kundenservice
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Ich engagiere mich als Chief Digital Officer und Mitglied der Geschäftsleitung der PIDAS für innovative Software-Lösungen zur Digitalisierung im Kundenservice. Den Schwerpunkt legt ich dabei auf Omnichanneling, Natural Language Processing und die Automatisierung mit künstlicher Intelligenz, um sowohl erhebliche Effizienzsteigerungen zu ermöglichen, als auch starke Kundenerlebnisse zu erzeugen.
Heiko Müller
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KRALLMANN AG
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Senior Software Engineer
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Christian Melzer
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Deloitte Consulting GmbH
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Manager
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Robert Bosch GmbH
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Senior Manager Data Mining Solutions
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Sven Steiner
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Dr. Schengber & Friends GmbH
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Leiter Softwareentwicklung
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Yulia Pivovarova
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Just AI
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Product Manager
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Matthias Schwennicke
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Sopra Steria SE
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senior consultant
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Gleb OBLOMSKIY
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Just AI
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Chief Product Owner
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Vojko Kercan
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Dhimahi
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Managing Director
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Loic Bareel
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Hospitality Digital
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Digital Product Owner
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Pim Wijers
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Kandoor.nl
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Community Manager
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Nikolai Ptitsyn
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Fitstarter
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Managing Partner
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Chatbots, Neural Nets, Computer Vision, Startups
About me
Serial Entrepreneur in AI and Chatbots, co-founder of Synesis (synesis.by), developer of chatbots for Sports and Restaurants, developer of Meta Messenger, an omni-channel messaging platform, author of 50+ publications and patents, doctor of philosophy in Chaos Theory
Thomas Fleischer
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Govii UG
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Consulting
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Andreas Worth
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AXA
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Developer
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Thomas Müller
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VSE AG
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Projetleiter
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Thomas Detry
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ING
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Engineer
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Patrick Ratheiser
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LEFTSHIFT ONE
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CEO
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AI, Convesational UI, AI Services, AI Applications
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Lennert Preuth
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STARTUP LANDSCHAFT
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External IT Consultant
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Helen Denney-Stone
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Nudge Marketing
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Co-Founder & CEO
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Tymoteusz Dzienniak
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314 APPS POLSKA spolka z.o.o
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Developer
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Lisa Schulz
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Talanx
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Best practice manager
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Andrey Maltsev
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Raiffeisen Bank International AG
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Jun IT Consultant in Data Science
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Zenno Cornelisse
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Kandoor.nl
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Head of Product
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Frédéric LANDRON
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Orange S.A.
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Digital Project Manager
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Kai Flad
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ARNO GmbH
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Teamleader Digital Retail
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Norman Brede
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Alpaca.casa
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Alpaca.casa
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Sven Ståle Osa
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Puzzel AS
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Development Manager
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Michael Baba
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Gain Capital Uk Ltd
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Product Manager
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Petar Bogojevic
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Saga
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Project Manager
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ChatBot Project methodology, Experiences, Risks and other experiences from ChatBot implementations
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Sven Wiesner
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Neon Gold Innovations GmbH
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Strategy
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Sergej Felde
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MEDIASAPIENS
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CEO
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Anna Stadie
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Neon Gold Innovations GmbH
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Operations
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Ole Meisterling
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knowhere GmbH
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Communications Manager
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Katharina Stein
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Mesaic Technology GmbH
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Marketing Manager
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Davide Bellinzona
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Open Reply
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Mark Bosshard
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Student
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Natalia Kozioł
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KRUK S.A.
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E-commerce specialist
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Thorsten Merheim
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AXA Konzern AG
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Product Owner
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Anil Ravindrakumar
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Quandoo GmbH
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Senior Mobile Marketing Manager
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Benjamin Blom
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1982
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Project Manager
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Philipp Günther
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Berlin Partner
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Project Manager Innovation ICT
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Andreas Mielemeier
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Arvato Systems S4M / Bertelsmann
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Solution Engineer
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Roman Sominsky
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Allianz Technology SE
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Innovation Manager / Principal Consultant
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Mirko Tschäni
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Unblu inc
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CTO
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Javier González
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Bitext
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Patrick Schreiber
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RWTH Aachen
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Florian Linke
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FOM Cologne
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Student
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Holger Raffert
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Techniker Krankenkasse
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Product Owner
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Jacopo Rocca
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Hype
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Head of digital customer care
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Marian Stumpf
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Audi Interaction GmbH
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Ilka Kindsgrab
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Dr. August Oetker Nahrungsmittel KG
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Consumer Relations
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Birgit Buchholz
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Zalando SE - BTD
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Teamlead Operative Buying & Procurement Solutions
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Ana Moreno
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Bitext
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Computational Linguist
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AI, NLP, Marketing
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If you do not step forward, you will be always in the same place.
Alexander Iveson
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Cobble Studio
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Director
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Nguyen Tuan Anh
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Sopra Steria SE
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Student
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Daniel Schwedhelm
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Inbenta
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General Manager Germany
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Elena Matveeva
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Just AI
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VP, International Development
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Bastian Pfaff
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DE360
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Digital Consultant
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Branding, Chatbots, High-Ticket Breakthrough
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Using bots to pre-qualify and improve leads within digital marketing and sales funnel.
Frank Hettmer
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Deloitte
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Cognitive Engagement
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Camille Demarez
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Air france
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Chatbot business owner
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SUNGHO PARK
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重庆小雨点小额贷款有限公司
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CAO
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Hanna Johannesson
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CLX Communications
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Product Director
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Maria Chiara Palli
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Luxoft
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UX Expert
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Avdyl Haxhaj
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IBM
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Cognitive Care Leader - Europe
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Heike Heilmann
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thyssenkrupp Steel Europe
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smart steel pioneer
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Tim Walter
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Tim Walter
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Marketing Consultant
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Daniel Fitzpatrick
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Triplesense Reply
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Manager
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Rafał Roszak
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YouNick Mint Sp. z o.o.
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COO
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preseed & seed startup investment; technology partnership ; business partnership
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Gianni Rudolph
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Freshworks
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Account Executive
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Neela Rashid
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Süwag
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PM Chatbots
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Katarzyna Kurzynska-Madej
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Upside
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Senior Software Lead
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Voice technologies, AI, Conversational Design
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A software engineer currently working with voice technologies.
Neil Matheson
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Botstar PTE Ltd
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SVP Sales & Marketinh
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Angel Mario Castro Martinez
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Deutsche Telekom AG
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Senior SDE
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ASR, NLU, TTS
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Lisa Krick
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MetaDesign
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Executive Director Brand Innovation
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Pavel Fremunt
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Individual enterpreneur
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Individual
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MetaDesign
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UX Strategy
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Don Ludwig
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German Autolabs
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Botmock
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Founder
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Tyler Marangi
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Market Logic Software AG
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Data Science
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Andriy Martyniv
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jobpal
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CTO
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