Best Practices for building Secure, Intelligent Conversational Chatbots
In order to be truly useful, chatbots must be available in as many places as possible within a customer’s workflow — this allows a chatbot to provide customers with contextual help throughout the process. This talk will clarify the best practices to make your conversational application a critic component of strategy for customer service, retention and upsale.
Running, fitness, behavioural psychology, economics, history
About me
Tommy Arnesen
Country
Company
ProffCom AS
Job title
Marketing Consultant
Interests
About me
Sam Durell
Country
Company
Admiral Group
Job title
Automation Developer
Interests
About me
Walter Mauritz
Country
Company
Raiffeisen Software
Job title
Consultant
Interests
About me
Luis Koesling
Country
Company
Evonik Industries AG
Job title
Intern Employer Branding
Interests
About me
Cyril Catel
Country
Company
iAdvize GmbH
Job title
Strategic Account Manager
Interests
Conversational Marketing, Customer Experience
About me
Meet me at Chatbot Summit and book a meeting here.: https://bit.ly/2uXCfiD
Gabriel Danon
Country
Company
iAdvize
Job title
ISV Alliances Manager
Interests
About me
Dominka Rutka
Country
Company
GVC Group
Job title
Manager Projects
Interests
About me
Per Erik Martorina
Country
Company
ProffCom AS
Job title
IT Director
Interests
About me
Martin Koch
Country
Company
MediaSupervision Software Consulting GmbH
Job title
Managing Consultant
Interests
About me
Olga Kriukova
Country
Company
MessengerPeople
Job title
Chatbot Expert
Interests
About me
Birgit Stolle
Country
Company
SAP SE
Job title
Senior Project Manager
Interests
About me
Nikola Petrovic
Country
Company
Socrates AI
Job title
AI Lead
Interests
About me
Florian Gorqaj
Country
Company
ANSA
Job title
Information consultant
Interests
About me
Kinza Ashraf
Country
Company
ANSA
Job title
Web coordiantor
Interests
About me
Dennis Hölzenbein
Country
Company
Sensity SARL
Job title
Consultant Copywriting & Language
Interests
About me
Aslı Bostanoglu
Country
Company
Sensity SARL
Job title
Consultant Copywriting & Language
Interests
About me
Niklas Wallin
Country
Company
Levi, Ray and Shoup Inc
Job title
Senior Manager, Development
Interests
About me
Jana Sabova
Country
Company
GVC Group
Job title
Head of CS/CEE
Interests
About me
Elena Felsing
Country
Company
e.kundenservice Netz GmbH
Job title
Spezialist Chatbot
Interests
About me
Madhulika Mazumdar
Country
Company
Recommender Labs Pvt Ltd
Job title
Chief Game Scientist
Interests
About me
Cassio Bobsin
Country
Company
Zenvia
Job title
CEO
Interests
About me
I'm CEO and founder at Zenvia, leading Messaging and Chatbot platform in Brazil.
Valérie MAFFIOLO
Country
Company
Do You Dream Up
Job title
Chief Experience Officer
Interests
About me
Wietse Smits
Country
Company
CRM Partners
Job title
Practice Manager Online Engagement
Interests
Customer engagement, streetart, service experience, boardsports
About me
Marianne Macgregor
Country
Company
SAP SE
Job title
User Assistance Development Architect
Interests
Cyberpsychology, User Experience, Conversational AI
About me
Project lead at SAP
Claudia De Santis
Country
Company
Paddy Power Betfair
Job title
Customer Experience Manager
Interests
About me
Dynamic and passionate customer experience professional with more than 5 years of experience currently working on the lunch of a Customer Service Virtual Assistant for PPB
Pavel Karady
Country
Company
Wipro
Job title
Analytics Application Manager
Interests
About me
Dejan Mitic
Country
Company
Swisscom (Schweiz) AG
Job title
Product Manager
Interests
About me
Olav Schürmann
Country
Company
netzpluslogik
Job title
Web Developer
Interests
About me
Lorenzo Longiave
Country
Company
Everywhere
Job title
Developer
Interests
About me
JAVIER HUETE GARCIA
Country
Company
BBVA
Job title
Product Owner
Interests
About me
Dr. Carmen Martínez
Country
Company
Computer Futures
Job title
Conversational UX Designer
Interests
About me
- Innovative conception, materialization and heuristic testing of paradigms of voice interactions for digital assistants, voice enabled devices and robots.
- Iterative development of dialog flows: creation of storyboards and mockups; experimental design of qualitative and quantitative usability tests; synthetic representation in results of users' impressions, system capabilities, and data-driven analytics.
- Optimization of NLG/NLP/NLU/ASR/NLSG solutions for leveraging machine learning and big data in design.
- Creative scripting of intuitive, accessible and easy-to-use human-machine dialogs, voice personae and wireframes where functional, contextual and emotional parameters are implemented.
- Creation of conversational context awareness in the interactive behavior of the machine.
- Multi-modal integration in speech architectures of text, image, graphics, augmented reality and non-verbal interactive channels (proxemic and haptic elements).
- Creation of multilingual conversational architectures (English,
Michael Scheuermann
Country
Company
chatbotdialog.com
Job title
Conversation Designer
Interests
Meet Chatbot Developers and other interesting contacts in Messenger Marketing
NLP, computational linguistics, medical domain, ML, logic and reasoning
About me
Language processing enthusiast. First worked for academic projects related to processing of Polish, then moved on to the industry, now dealing with clinical NLP and designing prediagnostic chatbots at Infermedica (Symptomate bot),
Software Engineer at Sixt. Developing Messenger Chatbot, Alexa and Google Assistant
Giorgio Baldelli
Country
Company
Formlabs GmbH
Job title
CX Developer & Analyst
Interests
About me
Harald Evers
Country
Company
SAP SE
Job title
Chief Development Architect
Interests
UI & Conversational UI, Enterprise level chatbots, Security, Development efficiency
About me
Altangerel Chagnaa
Country
Company
National University of Mongolia
Job title
Associate Professor
Interests
About me
Richard Visser
Country
Company
Kandoor.nl
Job title
Analist
Interests
About me
Sandrine d'Oreye de Lantremange
Country
Company
CGI
Job title
Consultant
Interests
About me
Robbie de Coster
Country
Company
Cognizant
Job title
Head Conversational AI Europe
Interests
About me
Gabriel Horvat
Country
Company
Humboldt University Berlin
Job title
Computer Science student
Interests
About me
Klemens Zleptnig
Country
Company
Toni.ai GmbH
Job title
CTO
Interests
About me
Redefining Fan Engagement
Luís Valencia
Country
Company
Anbotux
Job title
CTO
Interests
Looking for early adopter corporates, tech partners & investors
About me
Anbotux enables digital chnnels to offer a 'human touch and empathetic' chatbot interaction, pioneering a new AI application to produce insights about customer empathy patterns.
Gabriel Zangerl
Country
Company
TOWA Digitalagentur
Job title
Developer
Interests
About me
Daine Mamacos
Country
Company
Amazon Web Services
Job title
Senior Software Engineer
Interests
About me
Marco Giovannardi
Country
Company
i girasoli Sas
Job title
Owner
Interests
About me
Dominika Jagielska
Country
Company
mBank SA
Job title
customer intelligence specialist
Interests
About me
Alon Zilberman
Country
Company
Huawei
Job title
Chief Architect
Interests
About me
Manuel Gick
Country
Company
Techflow.ai
Job title
Self-Employed
Interests
About me
Silje Duley
Country
Company
City of Oslo, Agency for Improvement and Development
Job title
Project Manager
Interests
About me
Kit Kuksenok
Country
Company
jobpal
Job title
Senior R&D Engineer
Interests
About me
Ofer Ben Yacov
Country
Company
Huawei
Job title
Senior software developer
Interests
ML, Chatbots
About me
Hege Grothaug
Country
Company
Statens Vegvesen
Job title
Overingeniør
Interests
About me
Claudia Galetzka
Country
Company
Virtual Way
Job title
Consultant
Interests
About me
Therese Duedahl
Country
Company
The Norwegian Public Roads Administration
Job title
Information manager
Interests
About me
Kristoffer Lundnes
Country
Company
Puzzel AS
Job title
Vice President Innovation
Interests
About me
Frank Hartmann
Country
Company
Robert Bosch GmbH
Job title
Manager Text Mining Solutions
Interests
About me
Kseniya Kreidermann
Country
Company
innogy SE
Job title
Student
Interests
About me
Michael Schmidt
Country
Company
Govii UG
Job title
Consulting
Interests
About me
Romain Ducarrouge
Country
Company
Looker
Job title
Lead Analyst
Interests
About me
Providing support for our clients
Mario Cocozza
Country
Company
Puzzel AS
Job title
Innovation Manager
Interests
About me
Vicki Markensten
Country
Company
Danske Bank
Job title
Project Manager
Interests
Best principles and leranings within banking: From pilot to scaling
About me
Background:Strategy Execution, Digitalisation CoE in a larg bank in the nordics. My team is an internal consultancy unit with a crossfunctional focus. Large experience within Robotics and Business Process Management CoE. Within chatbots my expereince are in the strategic area, hence Im searching for practical learnings - do's and dont's from pilot to scale.
Teddy Huber
Country
Company
AdNovum Informatik AG
Job title
Professional User Experience Designer
Interests
About me
Rafael de Paula Souza
Country
Company
Ubots
Job title
Co-Founder
Interests
About me
Co Founder @ Ubots (Brazilian Startup)
Michael Münzer
Country
Company
eGym
Job title
Software Developer
Interests
About me
Milen Janjic
Country
Company
Saga
Job title
Director of Own IP Software Products deaprtment
Interests
About me
Konstantin Herr
Country
Company
PD - Berater der öffentlichen Hand GmbH
Job title
Senior Consultant
Interests
About me
Heejun Kim
Country
Company
IMCLOUD Korea
Job title
AI Director
Interests
About me
Hanne Maretti
Country
Company
VELUX
Job title
Digita Business Development Manager
Interests
About me
Palle Klante
Country
Company
Palle Klante
Job title
CEO
Interests
WhatsApp, Lead Qualification, Lead Management,
About me
Tobias Bilgeri
Country
Company
TOWA Digitalagentur
Job title
Digital Marketing Consultant
Interests
About me
Roman Shlyapkin
Country
Company
ManGo!
Job title
Owner
Interests
About me
Daniel Huber
Country
Company
Ondewo GmbH
Job title
Daniel N. Huber, BSc
Interests
About me
Simone Suriano
Country
Company
eFinance Reply
Job title
Associate Partner
Interests
About me
Pedro Silva
Country
Company
WIT Software SA
Job title
Pre Sales Engineer
Interests
About me
Rolf Neukom
Country
Company
Swisscom
Job title
Channel Experience Manager
Interests
About me
Luis Guilherme
Country
Company
WIT Software SA
Job title
Head of Software Development
Interests
About me
Jaakko Sävilammi
Country
Company
OP Financial Group
Job title
Epic owner
Interests
About me
Niklas Syyli
Country
Company
IBM
Job title
Consultant
Interests
About me
Nick Jenkins
Country
Company
Facebook
Job title
Messaging Partnerships Lead, EMEA
Interests
About me
Marta Kedzierska
Country
Company
Credit Suisse
Job title
Product Manager / Assitant Vice President
Interests
About me
Maria Proaño
Country
Company
novomind AG
Job title
IT Application Manager
Interests
About me
Gilles Bodart
Country
Company
Capgemini
Job title
Senior Java Consultant
Interests
About me
Dorothea Brockmann
Country
Company
HERE
Job title
Sr UX Designer
Interests
About me
Denis Vigouroux
Country
Company
Sanofi
Job title
IT specialist
Interests
About me
Nathan Bajrach
Country
Company
VirtualSpirits
Job title
CEO
Interests
About me
I founded virtualspirits chatbot platform over 10 years ago. We have grown since to +12,000 customers and +50M conversations. I am interested in discussing challenges and keys to success with chatbot experts and enthusiasts.
Andy Fregly
Country
Company
Verisign
Job title
Principal
Interests
About me
Paulina Jacob
Country
Company
Hays Professional Solutions GmbH
Job title
Online Communicator
Interests
About me
Maura Widjaja
Country
Company
Maura Widjaja
Job title
AR artist & UI/UX Designer
Interests
About me
Nazar Grycshuk
Country
Company
Sigma software
Job title
NLP Engineer
Interests
About me
Andreas Eigenmann
Country
Company
Helvetia Insurance
Job title
Enterprise Architect
Interests
About me
Sander Adams
Country
Company
Liberty Global
Job title
CEX Strategy Transformation Digital
Interests
About me
Jakub Barszczewski
Country
Company
Groupon
Job title
Junior AI Business Analyst
Interests
About me
Dennis Boesser
Country
Company
Yellowtail
Job title
Consultant
Interests
Innovation and consumer behaviour
About me
Product designer with a great passion for consumer behaviour and technology. Exploring the opportunities of Chatbots in Finance.
Physicist by education, but involved with AI and chatbots since the last millennium, while also being researcher at the Institute for Theoretical Neurophysics in Bremen. Having worked in leading positions in departments as varied as Knowledge Engineering, Project Management & Operations, Partner Management, Product Development and as CEO of chatbot-pioneer kiwilogic, he knows the world of virtual assistants from nearly every angle. At Creative Virtual (since 2013) he oversees as Chief Business Development Officer the expansion into new markets and connects partners, clients and product development to shape Creative Virtual’s Roadmap.
Lasse Madsen
Country
Company
European Bartender School International Ltd
Job title
Board member
Interests
About me
Marcel Mumoth
Country
Company
Techniker Krankenkasse
Job title
Product Owner
Interests
About me
Nikolai Berenbrock
Country
Company
E.ON
Job title
Product Owner
Interests
About me
Eike Lüders
Country
Company
Quanto AG
Job title
Unit Head of Digital Lab
Interests
About me
Alexander Born
Country
Company
Deloitte
Job title
Manager
Interests
AI, Data Science, Drums, Guitar
About me
Thomas Dufermont
Country
Company
Do You Dream Up
Job title
CMO
Interests
AI, NLP, Software
About me
I joined Do You Dream Up in 2018 as Marketing Manager, helping to define company’s future strategy and direction. Previously, I had worked at Bouygues Telecom, I was responsible for services marketing such as Spotify. I graduated from Ecole Centrale de Lille.
Chiara Galmozzi
Country
Company
eFinance Reply
Job title
Team Leader
Interests
About me
Hans-Peter Uebersax
Country
Company
PIDAS
Job title
Chief Digital Officer
Interests
Digitalisierung im Vertrieb und Kundenservice
About me
Ich engagiere mich als Chief Digital Officer und Mitglied der Geschäftsleitung der PIDAS für innovative Software-Lösungen zur Digitalisierung im Kundenservice. Den Schwerpunkt legt ich dabei auf Omnichanneling, Natural Language Processing und die Automatisierung mit künstlicher Intelligenz, um sowohl erhebliche Effizienzsteigerungen zu ermöglichen, als auch starke Kundenerlebnisse zu erzeugen.
Heiko Müller
Country
Company
KRALLMANN AG
Job title
Senior Software Engineer
Interests
About me
Mike Chaffe
Country
Company
Job title
Interests
About me
Christian Melzer
Country
Company
Deloitte Consulting GmbH
Job title
Manager
Interests
About me
Andreas Körber
Country
Company
Robert Bosch GmbH
Job title
Senior Manager Data Mining Solutions
Interests
About me
Sven Steiner
Country
Company
Dr. Schengber & Friends GmbH
Job title
Leiter Softwareentwicklung
Interests
About me
Yulia Pivovarova
Country
Company
Just AI
Job title
Product Manager
Interests
About me
Matthias Schwennicke
Country
Company
Sopra Steria SE
Job title
senior consultant
Interests
About me
Gleb OBLOMSKIY
Country
Company
Just AI
Job title
Chief Product Owner
Interests
About me
Vojko Kercan
Country
Company
Dhimahi
Job title
Managing Director
Interests
About me
Loic Bareel
Country
Company
Hospitality Digital
Job title
Digital Product Owner
Interests
About me
Pim Wijers
Country
Company
Kandoor.nl
Job title
Community Manager
Interests
About me
Nikolai Ptitsyn
Country
Company
Fitstarter
Job title
Managing Partner
Interests
Chatbots, Neural Nets, Computer Vision, Startups
About me
Serial Entrepreneur in AI and Chatbots, co-founder of Synesis (synesis.by), developer of chatbots for Sports and Restaurants, developer of Meta Messenger, an omni-channel messaging platform, author of 50+ publications and patents, doctor of philosophy in Chaos Theory
Thomas Fleischer
Country
Company
Govii UG
Job title
Consulting
Interests
About me
Andreas Worth
Country
Company
AXA
Job title
Developer
Interests
About me
Thomas Müller
Country
Company
VSE AG
Job title
Projetleiter
Interests
About me
Thomas Detry
Country
Company
ING
Job title
Engineer
Interests
About me
Patrick Ratheiser
Country
Company
LEFTSHIFT ONE
Job title
CEO
Interests
AI, Convesational UI, AI Services, AI Applications
About me
Lennert Preuth
Country
Company
STARTUP LANDSCHAFT
Job title
External IT Consultant
Interests
About me
Helen Denney-Stone
Country
Company
Nudge Marketing
Job title
Co-Founder & CEO
Interests
About me
Tymoteusz Dzienniak
Country
Company
314 APPS POLSKA spolka z.o.o
Job title
Developer
Interests
About me
Lisa Schulz
Country
Company
Talanx
Job title
Best practice manager
Interests
About me
Andrey Maltsev
Country
Company
Raiffeisen Bank International AG
Job title
Jun IT Consultant in Data Science
Interests
About me
Zenno Cornelisse
Country
Company
Kandoor.nl
Job title
Head of Product
Interests
About me
Frédéric LANDRON
Country
Company
Orange S.A.
Job title
Digital Project Manager
Interests
About me
Kai Flad
Country
Company
ARNO GmbH
Job title
Teamleader Digital Retail
Interests
About me
Norman Brede
Country
Company
Alpaca.casa
Job title
Founder
Interests
About me
Sebastian Illing
Country
Company
Alpaca.casa
Job title
Founder
Interests
About me
Sven Ståle Osa
Country
Company
Puzzel AS
Job title
Development Manager
Interests
About me
Michael Baba
Country
Company
Gain Capital Uk Ltd
Job title
Product Manager
Interests
About me
Petar Bogojevic
Country
Company
Saga
Job title
Project Manager
Interests
ChatBot Project methodology, Experiences, Risks and other experiences from ChatBot implementations
About me
Sven Wiesner
Country
Company
Neon Gold Innovations GmbH
Job title
Strategy
Interests
About me
Sergej Felde
Country
Company
MEDIASAPIENS
Job title
CEO
Interests
About me
Anna Stadie
Country
Company
Neon Gold Innovations GmbH
Job title
Operations
Interests
About me
Ole Meisterling
Country
Company
knowhere GmbH
Job title
Communications Manager
Interests
About me
Katharina Stein
Country
Company
Mesaic Technology GmbH
Job title
Marketing Manager
Interests
About me
Davide Bellinzona
Country
Company
Open Reply
Job title
Team Leader
Interests
About me
Mark Bosshard
Country
Company
Student
Job title
Student
Interests
About me
Natalia Kozioł
Country
Company
KRUK S.A.
Job title
E-commerce specialist
Interests
About me
Thorsten Merheim
Country
Company
AXA Konzern AG
Job title
Product Owner
Interests
About me
Anil Ravindrakumar
Country
Company
Quandoo GmbH
Job title
Senior Mobile Marketing Manager
Interests
About me
Benjamin Blom
Country
Company
1982
Job title
Project Manager
Interests
About me
Philipp Günther
Country
Company
Berlin Partner
Job title
Project Manager Innovation ICT
Interests
About me
Andreas Mielemeier
Country
Company
Arvato Systems S4M / Bertelsmann
Job title
Solution Engineer
Interests
About me
Roman Sominsky
Country
Company
Allianz Technology SE
Job title
Innovation Manager / Principal Consultant
Interests
About me
Mirko Tschäni
Country
Company
Unblu inc
Job title
CTO
Interests
About me
Javier González
Country
Company
Bitext
Job title
Computational Linguist
Interests
About me
Patrick Schreiber
Country
Company
RWTH Aachen
Job title
Student
Interests
About me
Florian Linke
Country
Company
FOM Cologne
Job title
Student
Interests
About me
Holger Raffert
Country
Company
Techniker Krankenkasse
Job title
Product Owner
Interests
About me
Jacopo Rocca
Country
Company
Hype
Job title
Head of digital customer care
Interests
About me
Marian Stumpf
Country
Company
Audi Interaction GmbH
Job title
Project Coordinator
Interests
About me
Ilka Kindsgrab
Country
Company
Dr. August Oetker Nahrungsmittel KG
Job title
Consumer Relations
Interests
About me
Birgit Buchholz
Country
Company
Zalando SE - BTD
Job title
Teamlead Operative Buying & Procurement Solutions
Interests
About me
Ana Moreno
Country
Company
Bitext
Job title
Computational Linguist
Interests
AI, NLP, Marketing
About me
If you do not step forward, you will be always in the same place.
Alexander Iveson
Country
Company
Cobble Studio
Job title
Director
Interests
About me
Nguyen Tuan Anh
Country
Company
Sopra Steria SE
Job title
Student
Interests
About me
Daniel Schwedhelm
Country
Company
Inbenta
Job title
General Manager Germany
Interests
About me
Elena Matveeva
Country
Company
Just AI
Job title
VP, International Development
Interests
About me
Bastian Pfaff
Country
Company
DE360
Job title
Digital Consultant
Interests
Branding, Chatbots, High-Ticket Breakthrough
About me
Using bots to pre-qualify and improve leads within digital marketing and sales funnel.
Frank Hettmer
Country
Company
Deloitte
Job title
Cognitive Engagement
Interests
About me
Camille Demarez
Country
Company
Air france
Job title
Chatbot business owner
Interests
About me
SUNGHO PARK
Country
Company
重庆小雨点小额贷款有限公司
Job title
CAO
Interests
About me
Hanna Johannesson
Country
Company
CLX Communications
Job title
Product Director
Interests
About me
Maria Chiara Palli
Country
Company
Luxoft
Job title
UX Expert
Interests
About me
Avdyl Haxhaj
Country
Company
IBM
Job title
Cognitive Care Leader - Europe
Interests
About me
Heike Heilmann
Country
Company
thyssenkrupp Steel Europe
Job title
smart steel pioneer
Interests
About me
Tim Walter
Country
Company
Tim Walter
Job title
Marketing Consultant
Interests
About me
Daniel Fitzpatrick
Country
Company
Triplesense Reply
Job title
Manager
Interests
About me
Rafał Roszak
Country
Company
YouNick Mint Sp. z o.o.
Job title
COO
Interests
preseed & seed startup investment; technology partnership ; business partnership
About me
Gianni Rudolph
Country
Company
Freshworks
Job title
Account Executive
Interests
About me
Neela Rashid
Country
Company
Süwag
Job title
PM Chatbots
Interests
About me
Katarzyna Kurzynska-Madej
Country
Company
Upside
Job title
Senior Software Lead
Interests
Voice technologies, AI, Conversational Design
About me
A software engineer currently working with voice technologies.
Neil Matheson
Country
Company
Botstar PTE Ltd
Job title
SVP Sales & Marketinh
Interests
About me
Angel Mario Castro Martinez
Country
Company
Deutsche Telekom AG
Job title
Senior SDE
Interests
ASR, NLU, TTS
About me
Lisa Krick
Country
Company
MetaDesign
Job title
Executive Director Brand Innovation
Interests
About me
Pavel Fremunt
Country
Company
Individual enterpreneur
Job title
Product Manager
Interests
About me
Ela Elsholz
Country
Company
Individual
Job title
Freelancer
Interests
About me
Filippos Petridis
Country
Company
MetaDesign
Job title
UX Strategy
Interests
About me
Angela Hu
Country
Company
N/A
Job title
Individual
Interests
About me
Don Ludwig
Country
Company
German Autolabs
Job title
UI/UX-Designer
Interests
About me
Obaid Ahmed
Country
Company
Botmock
Job title
Founder
Interests
About me
Tyler Marangi
Country
Company
Market Logic Software AG
Job title
Data Science
Interests
About me
Andriy Martyniv
Country
Company
jobpal
Job title
CTO
Interests
About me
Connection Request
How it works
Complete your profile
Take a seat
Meet the others and have fun!
Share
Be nice and share your participation on social media!
