A discussion with Warner Music Group, an Octane AI client, about why they believe in bots, examples of campaigns from superstars like Cardi B, Charlie Puth, and Mike Shinoda, real results, tips for people creating and managing bots, and what the future of bots and real-time relationship management looks like.
Jeremy manages of team of product and user experience advocates, focused on consumer-facing artist websites and other digital marketing solutions. As part of WMG's CRM group, he leads artist Messenger initiatives, with the goal of expanding our reach to fans for marketing.
Matt Schlicht
Country
Company
Octane AI
Job title
CEO & Co-Founder
Interests
About me
Matt is CEO of Octane AI, the conversational marketing platform used by the world's leading brands like Kiehl's, GoPro, and Warner Music Group. Matt is the founder of Chatbots Magazine, the bot industry's leading trade publication and is an alumni of Forbes 30 Under 30 and Ycombinator.
Alicja Switon
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Company
GVC Group
Job title
Manager CS Projects
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Nadia Rojas
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Company
BBVA Bancomer
Job title
Product Owner
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Kye Heung Kim
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Company
IMCLOUD Korea
Job title
COO
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Laurent Dhaisne
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Company
Arvato
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IT Project Manager
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Ben Winton
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Company
Admiral Group
Job title
Multichannel Delivery Executive
Interests
Running, fitness, behavioural psychology, economics, history
About me
Einat Karpenkop
Country
Company
B2Market
Job title
Founder
Interests
E-comm., UX, Marketing Automation and...Sea
About me
B2B Digital Marketing Specialist
Looking to explore latest chatbot's-marketing-methods to improve user experience > engagement > performance.
Georgi Schumov
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Company
Infineon Techologies AG
Job title
Business Analyst
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Tommy Arnesen
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Company
ProffCom AS
Job title
Marketing Consultant
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Sam Durell
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Company
Admiral Group
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Automation Developer
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HUNYOUNG JOUNG
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Company
LINE
Job title
Technical Consultant
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Marco Caporossi
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Company
Everywhere
Job title
Business Development
Interests
Chatbot design, Conversational Design, CX, UX
About me
Cyril Catel
Country
Company
iAdvize GmbH
Job title
Strategic Account Manager
Interests
Conversational Marketing, Customer Experience
About me
Meet me at Chatbot Summit and book a meeting here.: https://bit.ly/2uXCfiD
Dominka Rutka
Country
Company
GVC Group
Job title
Manager Projects
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Olga Kriukova
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Company
MessengerPeople
Job title
Chatbot Expert
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Martin Koch
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Company
MediaSupervision Software Consulting GmbH
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Managing Consultant
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Michael Brunner
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Company
AXA Switzerland
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Solution Architect
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Per Erik Martorina
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Company
ProffCom AS
Job title
IT Director
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Marco Olimpieri
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Company
Everywhere
Job title
R&D Director
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Jana Sabova
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Company
GVC Group
Job title
Head of CS/CEE
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Madhulika Mazumdar
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Company
Recommender Labs Pvt Ltd
Job title
Chief Game Scientist
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Andrea Costa
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Company
Everywhere
Job title
Developer
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Petr Pluháček
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Company
Česká spořitelna
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Digital Marketing
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Michael van Heerde
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Company
VodafoneZiggo
Job title
Manager Customer Service
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Jasper Schotanus
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Company
VodafoneZiggo
Job title
Online Channel Manager
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Cassio Bobsin
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Company
Zenvia
Job title
CEO
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About me
I'm CEO and founder at Zenvia, leading Messaging and Chatbot platform in Brazil.
Valérie MAFFIOLO
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Company
Do You Dream Up
Job title
Chief Experience Officer
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Elena Felsing
Country
Company
e.kundenservice Netz GmbH
Job title
Spezialist Chatbot
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Marianne Macgregor
Country
Company
SAP SE
Job title
User Assistance Development Architect
Interests
Cyberpsychology, User Experience, Conversational AI
About me
Project lead at SAP
Claudia De Santis
Country
Company
Paddy Power Betfair
Job title
Customer Experience Manager
Interests
About me
Dynamic and passionate customer experience professional with more than 5 years of experience currently working on the lunch of a Customer Service Virtual Assistant for PPB
Marcel Vollweiler
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Company
CID GmbH
Job title
Solution Architect
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About me
Pavel Karady
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Company
Wipro
Job title
Analytics Application Manager
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Coraline Krak
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Company
Schiphol Airport
Job title
Digital Copy Director
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Juergen Pfleger
Country
Company
OEBB-Business Competence Center
Job title
Digitale Innovationen
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Dr. Carmen Martínez
Country
Company
Computer Futures
Job title
Conversational UX Designer
Interests
About me
- Innovative conception, materialization and heuristic testing of paradigms of voice interactions for digital assistants, voice enabled devices and robots.
- Iterative development of dialog flows: creation of storyboards and mockups; experimental design of qualitative and quantitative usability tests; synthetic representation in results of users' impressions, system capabilities, and data-driven analytics.
- Optimization of NLG/NLP/NLU/ASR/NLSG solutions for leveraging machine learning and big data in design.
- Creative scripting of intuitive, accessible and easy-to-use human-machine dialogs, voice personae and wireframes where functional, contextual and emotional parameters are implemented.
- Creation of conversational context awareness in the interactive behavior of the machine.
- Multi-modal integration in speech architectures of text, image, graphics, augmented reality and non-verbal interactive channels (proxemic and haptic elements).
- Creation of multilingual conversational architectures (English,
Michael Scheuermann
Country
Company
chatbotdialog.com
Job title
Conversation Designer
Interests
Meet Chatbot Developers and other interesting contacts in Messenger Marketing
NLP, computational linguistics, medical domain, ML, logic and reasoning
About me
Language processing enthusiast. First worked for academic projects related to processing of Polish, then moved on to the industry, now dealing with clinical NLP and designing prediagnostic chatbots at Infermedica (Symptomate bot),
I love to hike, play guitar and learn new languages. When not doing that, I like to work on data science problems! NLP and chatbots are a natural fit for a polyglot (5 natural languages) with an MSc in Computing, and I want to be a part of the resulting HCI transformation!
Christian Teichert
Country
Company
Venista Ventures GmbH
Job title
CEO & Founder
Interests
About me
Venista Ventures is a Cologne, Germany-based Incubator specializing in early-stage mobile entertainment and value products and services. Venista secures the seed-financing, technical expertise, marketing knowledge and international connectivity necessary to guide mobile media ideas from concept to market. Venista has been successfully operating sustainable, profitable mobile technologies and services since 2004 and investing as a mobile business incubator since 2010.
Tomasz Strumiński
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Company
Bright IT
Job title
Head of Development
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Grigoli Babajanian
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Company
Pulsar AI
Job title
Developer
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Ivan Panov
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Company
private person
Job title
Software Engineer
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Franz Straube
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Company
Sixt
Job title
Manager Software Development
Interests
About me
Software Engineer at Sixt. Developing Messenger Chatbot, Alexa and Google Assistant
Wouter van Lelyveld
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Company
Kandoor.nl
Job title
Developer
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Harald Evers
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Company
SAP SE
Job title
Chief Development Architect
Interests
UI & Conversational UI, Enterprise level chatbots, Security, Development efficiency
About me
Richard Visser
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Company
Kandoor.nl
Job title
Analist
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Sandrine d'Oreye de Lantremange
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Company
CGI
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Consultant
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Gabriel Horvat
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Company
Humboldt University Berlin
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Computer Science student
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Gabriel Zangerl
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Company
TOWA Digitalagentur
Job title
Developer
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Klemens Zleptnig
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Company
Toni.ai GmbH
Job title
CTO
Interests
About me
Redefining Fan Engagement
Victor Ivanov
Country
Company
vk.com
Job title
Product manager
Interests
Messaging, Chatbots, Big chats
About me
Interested in communication of any kind
Cristina Sapera
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Company
Google
Job title
User Experience Manager
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About me
Corinne Remers
Country
Company
OHRA
Job title
Online Service Manager
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Erez Baum
Country
Company
Imperson Ltd.
Job title
VP Technology
Interests
About me
Hands on full-stack technologist with focus on core A.I and conversational interfaces, with extensive experience transforming innovative ideas to mass-market commercial viable products.
Karin Willemsen
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Company
OHRA
Job title
Projectmanager
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Marco Giovannardi
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Company
i girasoli Sas
Job title
Owner
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Dominika Jagielska
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Company
mBank SA
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customer intelligence specialist
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Damian Prusinowski
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Company
mBank SA
Job title
customer intelligence specialist
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Espen Sae-Tang Ottersen
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Company
City of Oslo, Agency for Improvement and Development
Job title
Solutions Architect
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Edouard Malet
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Company
N26
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Data Scientist
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Petar Ivanov
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Company
Novosi
Job title
VP Engineering
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Luuk Spronck
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Company
ABN AMRO
Job title
Chatbot developer
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Manuel Gick
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Company
Techflow.ai
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Self-Employed
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Marta Kedzierska
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Company
Credit Suisse
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Product Manager / Assitant Vice President
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Kit Kuksenok
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Company
jobpal
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Senior R&D Engineer
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Tore Borgen
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Company
The Norwegian Public Roads Administration
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Advisor
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Hege Grothaug
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Company
Statens Vegvesen
Job title
Overingeniør
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Othman Lahoui
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Company
Air France
Job title
Project Manager
Interests
AI NLP CHATBOTS MESSENGER SOCIALMEDIA
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Frank Hartmann
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Company
Robert Bosch GmbH
Job title
Manager Text Mining Solutions
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Kristoffer Lundnes
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Company
Puzzel AS
Job title
Vice President Innovation
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Kseniya Kreidermann
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Company
innogy SE
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Student
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Zenno Cornelisse
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Company
Kandoor.nl
Job title
Head of Product
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Teddy Huber
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Company
AdNovum Informatik AG
Job title
Professional User Experience Designer
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Linda Kreft
Country
Company
a.s.r.
Job title
Product Owner
Interests
About me
Linda is product owner content & chatbot at a.s.r. She is an all-round communication expert and has the capacity to understand the requirements from both the customer as well as business perspective. In her role she combines chatbot performance results with the requirements of the customer and the business and translates this into clear content and smooth chatbot dialogues. At a.s.r she plays an important role in relevant content for the company website and in growing and innovating the chatbot to become even more service oriented.
Don Ludwig
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Company
German Autolabs
Job title
UI/UX-Designer
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Malisa Stojanovic
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Company
Saga
Job title
Marketing director
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Heejun Kim
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Company
IMCLOUD Korea
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AI Director
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Tristan Groth
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Company
Jimdo GmbH
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Customer Support
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Remi Løvik
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Company
boost.ai
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UX Designer
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Hanne Maretti
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Company
VELUX
Job title
Digita Business Development Manager
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Palle Klante
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Company
Palle Klante
Job title
CEO
Interests
WhatsApp, Lead Qualification, Lead Management,
About me
Tobias Bilgeri
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Company
TOWA Digitalagentur
Job title
Digital Marketing Consultant
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Roman Shlyapkin
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Company
ManGo!
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Owner
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Simone Suriano
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Company
eFinance Reply
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Associate Partner
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Maria Proaño
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Company
novomind AG
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IT Application Manager
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Gilles Bodart
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Company
Capgemini
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Senior Java Consultant
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Dorothea Brockmann
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Company
HERE
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Sr UX Designer
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Nathan Bajrach
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Company
VirtualSpirits
Job title
CEO
Interests
About me
I founded virtualspirits chatbot platform over 10 years ago. We have grown since to +12,000 customers and +50M conversations. I am interested in discussing challenges and keys to success with chatbot experts and enthusiasts.
Maura Widjaja
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Company
Maura Widjaja
Job title
AR artist & UI/UX Designer
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Paulina Jacob
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Company
Hays Professional Solutions GmbH
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Online Communicator
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Agnieszka Zgud
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Company
Lekta AI
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UX Designer
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Nazar Grycshuk
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Company
Sigma software
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NLP Engineer
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Firdevs Köse
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Company
ERGO Group AG
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-
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Andreas Eigenmann
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Company
Helvetia Insurance
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Enterprise Architect
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Sander Adams
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Company
Liberty Global
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CEX Strategy Transformation Digital
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Dennis Boesser
Country
Company
Yellowtail
Job title
Consultant
Interests
Innovation and consumer behaviour
About me
Product designer with a great passion for consumer behaviour and technology. Exploring the opportunities of Chatbots in Finance.
Amin Al Hazwani
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Company
Mozilla
Job title
Senior Product/UX Designer
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Frederik Schröder
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Company
knowhere GmbH
Job title
Managing Director
Interests
AI Chatbot Solution
About me
Founder & Managing Director of knowhere GmbH
Noelia Marcos
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Company
Ticketmaster
Job title
Product Owner of Voice Experiences
Interests
About me
Noelia Marcos is currently a product owner of all the Voice Experiences at Ticketmaster, working on partner integrations including Google Assistant, Facebook Messenger, Alexa, Samsung Bixby, and Cortana. Her product management experience has focused on emerging technologies, launching products on web, mobile web, and apps; and marketing technologies, working with partners such as Salesforce, Button, Impact Radius, among others. She has also led multi-country projects across North America, Europe, Asia, and Latin America. She is a UCLA MBA graduate, with a Master in Telecom Business, and a bachelor’s in economics.
Tim Kopec
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Company
Jimdo GmbH
Job title
Team Lead Support Operations
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Panagiotis Kolokythas
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Company
PC Welt
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Editor in chief
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Lasse Madsen
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Company
European Bartender School International Ltd
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Board member
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Nikolai Berenbrock
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Company
E.ON
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Product Owner
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Eike Lüders
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Company
Quanto AG
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Unit Head of Digital Lab
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Tom Romanowski Romanowski
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Company
Kandoor.nl
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Founder
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Alexander Born
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Company
Deloitte
Job title
Manager
Interests
AI, Data Science, Drums, Guitar
About me
Lore Simons
Country
Company
Arinti
Job title
AI Engineer
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About me
Thomas Dufermont
Country
Company
Do You Dream Up
Job title
CMO
Interests
AI, NLP, Software
About me
I joined Do You Dream Up in 2018 as Marketing Manager, helping to define company’s future strategy and direction. Previously, I had worked at Bouygues Telecom, I was responsible for services marketing such as Spotify. I graduated from Ecole Centrale de Lille.
Sumaira Ahmad
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Company
PIDAS
Job title
Business Consultant
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Hans-Peter Uebersax
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Company
PIDAS
Job title
Chief Digital Officer
Interests
Digitalisierung im Vertrieb und Kundenservice
About me
Ich engagiere mich als Chief Digital Officer und Mitglied der Geschäftsleitung der PIDAS für innovative Software-Lösungen zur Digitalisierung im Kundenservice. Den Schwerpunkt legt ich dabei auf Omnichanneling, Natural Language Processing und die Automatisierung mit künstlicher Intelligenz, um sowohl erhebliche Effizienzsteigerungen zu ermöglichen, als auch starke Kundenerlebnisse zu erzeugen.
Paul Millar
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Company
TeleWare Group
Job title
Chief Innovation Officer
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Svante Lietzke
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Company
Mesaic
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Account Executive
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Andreas Körber
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Company
Robert Bosch GmbH
Job title
Senior Manager Data Mining Solutions
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Jerzy Pietruszewski
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Company
Smart Mobile House
Job title
Owner
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Marcos Martinez
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Company
Wize AI
Job title
Co-Founder
Interests
About me
Live in Milan. I enjoy building wise virtual assistants and the first business coach chatbot.
Guido Fersterer
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Company
SmarKon GmbH
Job title
CEO
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Lucia Kabia
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Company
Robocopy
Job title
Conversation Designer
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Caroline Blauth
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Company
scoyo GmbH
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Product Manager
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Chiara Galmozzi
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Company
eFinance Reply
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Team Leader
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Dimitrios Chantziaras
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Company
Arpeon Services LLC
Job title
Managing Director
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Mobile marketing expert
Anna Graham
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Company
White & Case LLP
Job title
Library Assistant
Interests
About me
I work in a Research & Information Services team for a law firm. I am branching more into operations and projects and am investigating the use of chatbots for information services assistance and other library related tasks.
Loic Bareel
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Company
Hospitality Digital
Job title
Digital Product Owner
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Jacopo Agnelli
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Company
eFinance Reply
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Consultant
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Thibault Leclercq
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Company
Accenture
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Digital Marketing Consultant
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Philippe Coste
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Company
Accenture
Job title
Digital Marketing Consultant
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Nikolai Ptitsyn
Country
Company
Fitstarter
Job title
Managing Partner
Interests
Chatbots, Neural Nets, Computer Vision, Startups
About me
Serial Entrepreneur in AI and Chatbots, co-founder of Synesis (synesis.by), developer of chatbots for Sports and Restaurants, developer of Meta Messenger, an omni-channel messaging platform, author of 50+ publications and patents, doctor of philosophy in Chaos Theory
Thomas Müller
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Company
VSE AG
Job title
Projetleiter
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e so
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Company
Organization
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IT
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Adam Chylak
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Company
KRUK S.A.
Job title
Head of Tech Bis Dev Department
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Nebojsa Jovanovic
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Company
Saga / Raiffeisen Bank Serbia
Job title
Head of Digital Banking & Products Division
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Andreas Worth
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Company
AXA
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Developer
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Lennert Preuth
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Company
STARTUP LANDSCHAFT
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External IT Consultant
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Helen Denney-Stone
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Company
Nudge Marketing
Job title
Co-Founder & CEO
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Elly Hurley
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Company
Nudge Marketing
Job title
Co-Founder & CMO
Interests
Technology, business systems automation, human behaviour, travel & sport
About me
Tech lover, largely self taught with the travel bug. Really enjoy great conversations with either a coffee (latte with 1) or a beer or wine.
Tymoteusz Dzienniak
Country
Company
314 APPS POLSKA spolka z.o.o
Job title
Developer
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Andrey Maltsev
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Company
Raiffeisen Bank International AG
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Jun IT Consultant in Data Science
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Kai Flad
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Company
ARNO GmbH
Job title
Teamleader Digital Retail
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Viktor Fabian
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Company
LogMeIn
Job title
Sr Product Manager
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Georg Widmann
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Company
Energy networks Steiermark GmbH
Job title
Marketing Research Specialist energy networks
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Igor Zelenovic
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Company
Saga
Job title
Marketing Specialist
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Sebastian Illing
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Company
Alpaca.casa
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Founder
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Petar Bogojevic
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Company
Saga
Job title
Project Manager
Interests
ChatBot Project methodology, Experiences, Risks and other experiences from ChatBot implementations
About me
Michael Wiedemeyer
Country
Company
Neon Gold Innovations GmbH
Job title
Social Media Content
Interests
About me
Digital Media Consultant in Hamburg. Owner of ShredOn Snowboarding Magazine.
| music / action sports / sneaker fan | bit.ly/SayWhatHH2
Chris De Rouck
Country
Company
Bothrs
Job title
Full-Stack Developer
Interests
Drones, Chatbots, User Experience, Software development, Innovative solutions
About me
If you want to get in touch, please find me on LinkedIn: https://www.linkedin.com/in/derouck/
Sven Wiesner
Country
Company
Neon Gold Innovations GmbH
Job title
Strategy
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About me
Joris Groen
Country
Company
Robocopy
Job title
Creative Director
Interests
psychology, conversation design
About me
Sergej Felde
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Company
MEDIASAPIENS
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CEO
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Anna Stadie
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Company
Neon Gold Innovations GmbH
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Operations
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Daan Vansimpsen
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Company
Bothrs
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Product Manager
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Mark Bosshard
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Company
Student
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Student
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Andreas Mielemeier
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Company
Arvato Systems S4M / Bertelsmann
Job title
Solution Engineer
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Philipp Günther
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Company
Berlin Partner
Job title
Project Manager Innovation ICT
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Dries Leclercq
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Company
ING
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Customer Journey Expert
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Elena Manolova
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Company
Quandoo GmbH
Job title
Performance Marketing Manager
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Veronika Braun
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Company
Delivery Hero
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Senior Manager Customer Operations
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Mirko Tschäni
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Company
Unblu inc
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CTO
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Mathias Jacobs
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Company
Dealcollector GmbH
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Founder
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Javier González
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Company
Bitext
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Computational Linguist
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Thilo Stracke
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Company
BVG
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Social Media Manager
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Birgit Buchholz
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Company
Zalando SE - BTD
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Teamlead Operative Buying & Procurement Solutions
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Marian Stumpf
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Company
Audi Interaction GmbH
Job title
Project Coordinator
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Jacopo Rocca
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Company
Hype
Job title
Head of digital customer care
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Roman Rozenberg
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Company
MediaSapiens
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CIO
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Elena Matveeva
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Company
Just AI
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VP, International Development
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Bastian Pfaff
Country
Company
DE360
Job title
Digital Consultant
Interests
Branding, Chatbots, High-Ticket Breakthrough
About me
Using bots to pre-qualify and improve leads within digital marketing and sales funnel.
Leon Yeoh
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Company
Omni App Solutions
Job title
Tech Developer
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Leif Goeritz
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Company
Dr. Goeritz Consulting GmbH
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Owner
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Alexander König
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Company
CHECK24 Ventures GmbH
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Investment Manager
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Tim Walter
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Company
Tim Walter
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Marketing Consultant
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Alan Far
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Company
The Restaurant Company
Job title
Chatbot Wizard
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SUNGHO PARK
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Company
重庆小雨点小额贷款有限公司
Job title
CAO
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Camille Demarez
Country
Company
Air france
Job title
Chatbot business owner
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Heike Heilmann
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Company
thyssenkrupp Steel Europe
Job title
smart steel pioneer
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Gianni Rudolph
Country
Company
Freshworks
Job title
Account Executive
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Rafal Cymerys
Country
Company
Upside
Job title
Managing Partner
Interests
About me
I run Upside, a software agency that specializes in voice user interfaces and virtual assistant platforms. My work includes helping brands build and implement strategy for including voice technologies in their omnichannel.
Katarzyna Kurzynska-Madej
Country
Company
Upside
Job title
Senior Software Lead
Interests
Voice technologies, AI, Conversational Design
About me
A software engineer currently working with voice technologies.
Adrian Brill
Country
Company
MetaDesign
Job title
Director Communications
Interests
About me
Filippos Petridis
Country
Company
MetaDesign
Job title
UX Strategy
Interests
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Lisa Krick
Country
Company
MetaDesign
Job title
Executive Director Brand Innovation
Interests
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Andrea Sinapi
Country
Company
TIM
Job title
Head of New Digital Services & Online Adv
Interests
About me
Ela Elsholz
Country
Company
Individual
Job title
Freelancer
Interests
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Angela Hu
Country
Company
N/A
Job title
Individual
Interests
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Petr Netusil
Country
Company
DHL
Job title
AI Product Manager
Interests
About me
Ruth Engemann
Country
Company
Hochschule Ruhr West
Job title
Student
Interests
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Andriy Martyniv
Country
Company
jobpal
Job title
CTO
Interests
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Frank Hettmer
Country
Company
Deloitte
Job title
Cognitive Engagement
Interests
About me
Eva Lamprou
Country
Company
Jimdo GmbH
Job title
Team Lead Support
Interests
About me
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