How to Gain Conversions within your Bot's first month of Deployment, host: Nebojsa Jovanovic, 4th International Chatbot Summit - Berlin, October 23-24, 2018

How to Gain Conversions within your Bot's first month of Deployment

Saga, Member of New Frontier Group, created with Raiffeisen Bank REA using Weaver platform, a service powered by artificial intelligence that you interact with via a chat interface. REA fully understands natural language, serbian or english. Conversation between REA and bank client is interactive and seems like regular conversation between individuals.
There is over one hundred storylines in REA’s memory, but weekly she learns new ones. After six months of work, REA has performed 350,000 conversations. Most frequently asked questions in that period were about activation/blocking of banking card, customers ’s account balance, and type of credits available in the bank. Besides banking questions, REA gets typical questions from human conversation, about her mood or weather conditions. REA skillfully and with measured humor answers some of these questions.

24-10-2018 14:00 - 14:15

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How to Gain Conversions within your Bot's first month of Deployment

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