Can a Virtual Assistant Be as Effective As A Human?
The easiest way to add insult to injury is when you're not understood, so can a Virtual Assistant really understand you? Even on the phone with loud background noise and my heavy accent? Can we really rely on them to handle tasks that we ask of our human agents.
We will show in a demo, how this works.
Ingo Brod is responsible for the business of Interactions in Northern Europe. With more than 20 years of experience helping business to better engage with their customers, he uses his expertise around automation in customer service to enabling enterprises to increase efficiency and customer satisfaction in customer contact. Being a customer advocate and omni-channel evangelist, he puts a heavy focus on optimizing user experience with human-like conversations via automated voice or digital channels.
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If you do not step forward, you will be always in the same place.
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- Innovative conception, materialization and heuristic testing of paradigms of voice interactions for digital assistants, voice enabled devices and robots.
- Iterative development of dialog flows: creation of storyboards and mockups; experimental design of qualitative and quantitative usability tests; synthetic representation in results of users' impressions, system capabilities, and data-driven analytics.
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- Creative scripting of intuitive, accessible and easy-to-use human-machine dialogs, voice personae and wireframes where functional, contextual and emotional parameters are implemented.
- Creation of conversational context awareness in the interactive behavior of the machine.
- Multi-modal integration in speech architectures of text, image, graphics, augmented reality and non-verbal interactive channels (proxemic and haptic elements).
- Creation of multilingual conversational architectures (English,
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University of York
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NLP, computational argumentation, hiking, guitar,
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I love to hike, play guitar and learn new languages. When not doing that, I like to work on data science problems! NLP and chatbots are a natural fit for a polyglot (5 natural languages) with an MSc in Computing, and I want to be a part of the resulting HCI transformation!
Early adapter of conversational design & technology. We helps bots and voice assistants of companies and brands world wide to communicate natural, understanding and convincing.
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