How Telecom Operators can leverage customer service using automated messaging and AI
Not all A.I. is created equal: optimized A.I. for telco domain helps telecom operators achieve both better customer experience and create a new service revenue stream. Highlights of the session include leveraging messaging with Telco’s most important asset: Trust and automated customer service in the telecom context
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- Innovative conception, materialization and heuristic testing of paradigms of voice interactions for digital assistants, voice enabled devices and robots.
- Iterative development of dialog flows: creation of storyboards and mockups; experimental design of qualitative and quantitative usability tests; synthetic representation in results of users' impressions, system capabilities, and data-driven analytics.
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