Strategies that let conversation design get more value from technology
Companies tend to focus on technology when there’s an obstacle in the customer journey. With conversational experiences, this is often the wrong approach. It’s better to solve issues using a conversational mindset and focussing on natural language creation. In this workshop, you will learn how psychology makes your NLU work better, how a simple sentence saves 2 weeks in development costs and how to ethically design for trust and forgiveness.
Topics:
- Why feedback matters in chatbot interactions and in improving the customer experience
- Real examples of bot based feedback and how it can improve the customer journey
- Hands on activity to learn best practices in new ways to implement feedback in your chatbots
Jeremy manages of team of product and user experience advocates, focused on consumer-facing artist websites and other digital marketing solutions. As part of WMG's CRM group, he leads artist Messenger initiatives, with the goal of expanding our reach to fans for marketing.
Alessandro Vitale
Country
Company
Conversate
Job title
CEO
Interests
About me
Antoine Raux
Country
Company
b4.ai
Job title
CTO
Interests
About me
Pedro Silva
Country
Company
WIT Software SA
Job title
Pre Sales Engineer
Interests
About me
Thomas Neumann
Country
Company
Vodafone Group Technology
Job title
Principal Manager Digital Services
Interests
Chatbot, NLP, AI, Machine Learning, Deep Learning
About me
Using Chatbots to create awesome interactions with our Customers and enabling them to solve their queries simple and efficient on their preferred channels
Nikolai Ptitsyn
Country
Company
Fitstarter
Job title
Managing Partner
Interests
Chatbots, Neural Nets, Computer Vision, Startups
About me
Serial Entrepreneur in AI and Chatbots, co-founder of Synesis (synesis.by), developer of chatbots for Sports and Restaurants, developer of Meta Messenger, an omni-channel messaging platform, author of 50+ publications and patents, doctor of philosophy in Chaos Theory
Stephan Schuessler
Country
Company
Deloitte Consulting GmbH
Job title
Senior Manager
Interests
About me
Christopher d’Arcy
Country
Company
innogy SE
Job title
Employee
Interests
About me
Roman Sominsky
Country
Company
Allianz Technology SE
Job title
Innovation Manager / Principal Consultant
Interests
About me
Milan Kingreen
Country
Company
Allianz SE
Job title
Global Digital Factory
Interests
About me
Karile Klug
Country
Company
Sam Silverlake
Job title
Founder
Interests
About me
Terry Cordeiro
Country
Company
Lloyds Banking Group
Job title
Head of Product
Interests
About me
Chris Popple
Country
Company
Lloyds Banking Group
Job title
Product Owner, Applied Science
Interests
About me
Frank Hettmer
Country
Company
Deloitte
Job title
Cognitive Engagement
Interests
About me
Avdyl Haxhaj
Country
Company
IBM
Job title
Cognitive Care Leader - Europe
Interests
About me
Linda Kreft
Country
Company
a.s.r.
Job title
Product Owner
Interests
About me
Linda is product owner content & chatbot at a.s.r. She is an all-round communication expert and has the capacity to understand the requirements from both the customer as well as business perspective. In her role she combines chatbot performance results with the requirements of the customer and the business and translates this into clear content and smooth chatbot dialogues. At a.s.r she plays an important role in relevant content for the company website and in growing and innovating the chatbot to become even more service oriented.
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