Chatbots try to become more and more advanced in their ability to mimic human-like interactions during conversations with customers. Projects like Arvato CRM Solutions' ‘Reference model Customer Dialogue’ are helping chatbots to become more human in their ability to understand us humans. The study analyses hundreds of real life service conversations to determine their structure and identify the use of nuance and changes in tone, before converting this into empirically-based insights chatbots can use. In this workshop, we’ll look at the approach and findings of this important study and its implications for the evolution of chatbots and usage of A.I. in customer service
I joined Do You Dream Up in 2018 as Marketing Manager, helping to define company’s future strategy and direction. Previously, I had worked at Bouygues Telecom, I was responsible for services marketing such as Spotify. I graduated from Ecole Centrale de Lille.
Nikolai Ptitsyn
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Fitstarter
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Managing Partner
Interests
Chatbots, Neural Nets, Computer Vision, Startups
About me
Serial Entrepreneur in AI and Chatbots, co-founder of Synesis (synesis.by), developer of chatbots for Sports and Restaurants, developer of Meta Messenger, an omni-channel messaging platform, author of 50+ publications and patents, doctor of philosophy in Chaos Theory
Stephan Schuessler
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Pieter Goderis
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ING Group
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Milan Kingreen
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Allianz SE
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Roman Sominsky
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Innovation Manager / Principal Consultant
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Javier González
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Computational Linguist
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Terry Cordeiro
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Lloyds Banking Group
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Head of Product
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