Do You Like Me? Building Feedback Into Your Bot Experience
In this workshop you will learn about how to improve your customer journey, chatbot experience, and content through bot based feedback. You will see how companies are currently using feedback in conversational bot experiences to enhance intent definition, knowledge base articles, and workflow management. This session will also provide best practices you can apply in your own business and chatbot implementations.
Co-Hosts by Inbal Sahar, Senior UX/UI Designer, LogMeIn
Ich engagiere mich als Chief Digital Officer und Mitglied der Geschäftsleitung der PIDAS für innovative Software-Lösungen zur Digitalisierung im Kundenservice. Den Schwerpunkt legt ich dabei auf Omnichanneling, Natural Language Processing und die Automatisierung mit künstlicher Intelligenz, um sowohl erhebliche Effizienzsteigerungen zu ermöglichen, als auch starke Kundenerlebnisse zu erzeugen.
Physicist by education, but involved with AI and chatbots since the last millennium, while also being researcher at the Institute for Theoretical Neurophysics in Bremen. Having worked in leading positions in departments as varied as Knowledge Engineering, Project Management & Operations, Partner Management, Product Development and as CEO of chatbot-pioneer kiwilogic, he knows the world of virtual assistants from nearly every angle. At Creative Virtual (since 2013) he oversees as Chief Business Development Officer the expansion into new markets and connects partners, clients and product development to shape Creative Virtual’s Roadmap.
Dennis Hölzenbein
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Company
Sensity SARL
Job title
Consultant Copywriting & Language
Interests
About me
Aslı Bostanoglu
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Company
Sensity SARL
Job title
Consultant Copywriting & Language
Interests
About me
Caroline Blauth
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Company
scoyo GmbH
Job title
Product Manager
Interests
About me
Sven Landowski
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Company
Roche
Job title
Incident Management
Interests
About me
Pedro Silva
Country
Company
WIT Software SA
Job title
Pre Sales Engineer
Interests
About me
Anna Graham
Country
Company
White & Case LLP
Job title
Library Assistant
Interests
About me
I work in a Research & Information Services team for a law firm. I am branching more into operations and projects and am investigating the use of chatbots for information services assistance and other library related tasks.
Chiara Galmozzi
Country
Company
eFinance Reply
Job title
Team Leader
Interests
About me
Philippe Coste
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Company
Accenture
Job title
Digital Marketing Consultant
Interests
About me
Thomas Fleischer
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Company
Govii UG
Job title
Consulting
Interests
About me
Nicole Said
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Company
youwin.com
Job title
Head of Customer Service
Interests
About me
Frédéric LANDRON
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Company
Orange S.A.
Job title
Digital Project Manager
Interests
About me
Chi Fung
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Company
AEGON
Job title
Product Owner
Interests
About me
Georg Widmann
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Company
Energy networks Steiermark GmbH
Job title
Marketing Research Specialist energy networks
Interests
About me
Michael Baba
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Company
Gain Capital Uk Ltd
Job title
Product Manager
Interests
About me
Jurre Eshuis
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Company
a.s.r.
Job title
Content Director
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About me
Daan Vansimpsen
Country
Company
Bothrs
Job title
Product Manager
Interests
About me
Yaniv Reznik
Country
Company
LogMeIn
Job title
VP Product Marketing
Interests
About me
Alexander Quednau
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Company
KI performance GmbH
Job title
Software Developer
Interests
About me
Mark Bosshard
Country
Company
Student
Job title
Student
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About me
Adam Radziszewski
Country
Company
Infermedica
Job title
NLP Researcher
Interests
NLP, computational linguistics, medical domain, ML, logic and reasoning
About me
Language processing enthusiast. First worked for academic projects related to processing of Polish, then moved on to the industry, now dealing with clinical NLP and designing prediagnostic chatbots at Infermedica (Symptomate bot),
Marta Kedzierska
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Company
Credit Suisse
Job title
Product Manager / Assitant Vice President
Interests
About me
Andreas Mielemeier
Country
Company
Arvato Systems S4M / Bertelsmann
Job title
Solution Engineer
Interests
About me
Jeroen Das
Country
Company
ABN AMRO
Job title
Product Owner Chatbots
Interests
About me
Filipe Wesley de Souza de Souza
Country
Company
saal.ai
Job title
Head of Product, Education
Interests
About me
Filipe has 5+ years of classroom teaching experience and 6+ years creating online learning products used by students and teachers all over the world. Brazilian-born and raised, Filipe spent 10+ years in the Bluegrass State (Kentucky, USA) and 9 years living and working in China. Filipe is Head of Product, Education, with saal.ai in Abu Dhabi, UAE. He has worked with education technology products at italki, EF Education First, and Lessonfy. Filipe is responsible for Curio, an AI-powered learning companion for foundation skills in Math, Science, English, and more.
Patrick Johns
Country
Company
Atos Information Technology GmbH
Job title
Expert Sales Automation & Robotics
Interests
About me
Mirko Tschäni
Country
Company
Unblu inc
Job title
CTO
Interests
About me
Iris Bossert
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Company
Fiebig GmbH
Job title
Senior Account Manager
Interests
About me
Nicolas Humann
Country
Company
WITIVIO
Job title
CEO
Interests
About me
Kaustubh Deshpande
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Company
LINE CORPORATION
Job title
Technical Consultant
Interests
About me
Ilka Kindsgrab
Country
Company
Dr. August Oetker Nahrungsmittel KG
Job title
Consumer Relations
Interests
About me
Jeremy Kutner
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Company
Warner Music
Job title
VP, Web Strategy
Interests
About me
Jeremy manages of team of product and user experience advocates, focused on consumer-facing artist websites and other digital marketing solutions. As part of WMG's CRM group, he leads artist Messenger initiatives, with the goal of expanding our reach to fans for marketing.
Dirk Gepts
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Company
Gfi N.V.
Job title
Solution Architect
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About me
Maxim Ryaguzov
Country
Company
Kaspersky Lab
Job title
Digital Services Manager
Interests
About me
Rolf Neukom
Country
Company
Swisscom
Job title
Channel Experience Manager
Interests
About me
Dejan Mitic
Country
Company
Swisscom (Schweiz) AG
Job title
Product Manager
Interests
About me
David Savoir
Country
Company
Touring Assurances / Touring Verzekeringen
Job title
Customer Journey Manager
Interests
About me
Arpad Vasarhelyi
Country
Company
DB Systel GmbH
Job title
---
Interests
About me
Anais Vanobberghen
Country
Company
Touring Assurances / Touring Verzekeringen
Job title
Data & Analytics Manager
Interests
About me
Alicja Switon
Country
Company
GVC Group
Job title
Manager CS Projects
Interests
About me
Henry Soh
Country
Company
NCS Pte Ltd
Job title
Lead Consultant
Interests
About me
Dominka Rutka
Country
Company
GVC Group
Job title
Manager Projects
Interests
About me
Lisa Schulz
Country
Company
Talanx
Job title
Best practice manager
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About me
Ivan Panov
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Company
private person
Job title
Software Engineer
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About me
Janina Reimers
Country
Company
Jimdo GmbH
Job title
Customer Support
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About me
Terry Cordeiro
Country
Company
Lloyds Banking Group
Job title
Head of Product
Interests
About me
Marian Claudiu Moldovan
Country
Company
Blue Indico Investments, S.L.U.
Job title
Tech Architect
Interests
About me
Thomas Vaillant
Country
Company
forMetris
Job title
Lead DevOps
Interests
About me
Andreas Holzem
Country
Company
Daimler AG
Job title
PO Ask Mercedes
Interests
About me
Jaroslav Gurín
Country
Company
Tatra banka, a. s.
Job title
IT Architect
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About me
Torsten Hardiess
Country
Company
AI Coaching
Job title
CEO
Interests
About me
Simone Schmidt
Country
Company
VisualVest GmbH
Job title
Product & Marketing Manager
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About me
Lena Rostami
Country
Company
VisualVest GmbH
Job title
Marketing Manager
Interests
About me
Luís Valencia
Country
Company
Anbotux
Job title
CTO
Interests
Looking for early adopter corporates, tech partners & investors
About me
Anbotux enables digital chnnels to offer a 'human touch and empathetic' chatbot interaction, pioneering a new AI application to produce insights about customer empathy patterns.
Sebastian Paulenz
Country
Company
N26
Job title
Chatbot Content Lead
Interests
About me
Sonja Stange
Country
Company
Materna GmbH
Job title
Business Development Manager
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About me
Johannes Nielsen
Country
Company
brandnooz Media
Job title
Founder
Interests
Spirituality
About me
Entrepreneur interested in spiritual / religious applications of chatbots
Lucas Menendez Sánchez
Country
Company
Blue Indico Investments, S.L.U.
Job title
Full Stack Developer
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About me
Denis Mercier
Country
Company
Spixx.ai
Job title
Data Scientist
Interests
About me
Amit Kumar
Country
Company
BotsNext Technology
Job title
Ceo
Interests
chatbot products, networking, hospitality industry
About me
I am CEO at a chatbot development agency based out of Bangalore, India. Looking to find right partners to scale chatbot products in multiple industries.
Anja de Castro
Country
Company
ABN AMRO Bank NV
Job title
UX designer
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About me
Keren Dobkovsky Abrahami
Country
Company
Jacada
Job title
Product Manager
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About me
Geertina Hamstra
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Company
Entopic
Job title
Webredacteur
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About me
Alexis Safarikas
Country
Company
Springbok
Job title
Digital Strategist
Interests
About me
Birgit Stolle
Country
Company
SAP SE
Job title
Senior Project Manager
Interests
About me
Antoine Raux
Country
Company
b4.ai
Job title
CTO
Interests
About me
Alexander Bruch
Country
Company
Fiebig GmbH
Job title
CTO Authorized Officer
Interests
About me
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